Field Services Technician

Job description

The Field Service Technician is responsible for carrying out services and maintenance at Customer Installations and where applicable as well for assembly and dismantling. Will maintain, repair and perform scheduled and unscheduled maintenance of Air Liquide installations (PG,Cryo, bulk & On Sites) and equipment at customer sites within the assigned budget. He/She executes the maintenance work according to procedures and standards. After each work execution, the technician manages his intervention report signed by the customers and communicates with the Maintenance Planner to ensure quality and integrity of the data. Provide On-site support for testing, and troubleshooting. He/she provides a high level of quality of service to customers in the assigned area and ensures legal and IMS compliance. He/she implements the environmental legislation, works in line with the ISO 14001 standard, , respects the good environmental practices and shows a positive attitude with regard to the preservation of the environment How will you CONTRIBUTE and GROW? Performs preventive & corrective maintenance Executes preventive maintenance according to planning, with sub-contractor if required. Performs the all kind of maintenance work on PG, Bulk & On Sites according procedure and standard Contact the maintenance planners if corrective maintenance is required. Prepares reports and obtains the customer signature on maintenance intervention report. Confirms data in SAP (kilometers-time-spare parts used-cause of failure...) Repairs and troubleshooting of equipment failures The FST will execute the intervention once the work is confirmed by the maintenance planner and spare parts are available. Will analyzes and identifies malfunctions as well determines the necessary repairs, and carries them out (with subcontractor if applicable). Will communicate the spare parts used and obtain the intervention report signed by the customer. Ensures all quality & safety procedures are followed Understands and adheres to all relevant IMS procedures within the scope of their qualifications Ensures Compliances and applies IMS and legal rules. Knows and respects the country SOPs and standards Reports accurate and up-to-date maintenance information Communicates with the Maintenance planner to ensure quality and integrity of the data. Confirms completion of work after site visit Writes consolidated reports on quality defects and customer complaints Communicates potential problems that may affect safety, reliability & quality Identifies through experience and troubleshooting analysis the dysfunctionment of gas equipments Observes work area(s) and is alert to and avoids unsafe behaviors and conditions or other hazards Participates in corrective measures when appropriate or authorized Face to face with the customers & internal sales force Communicates professionally and respectfully with customers. Supports the project team with assembly and dismantling if applicable, as well as new or retrofit PG, Bulk, on Site, cryo or MGPS projects. Respects and promotes the Zero safety incident goal Ensure operational readiness of service vehicles, PPE, tools, and work equipment. Participate in an on-call rotation to provide support outside of normal business hours Are you a MATCH? Education: Technical higher secondary education: Mechanical or Electro Mechanical or equivalent Experience Good troubleshooting skills Good understanding of operations & safety procedures Capable to analyse trends, problems & cause-effects Understanding of procedures and regulatory for new and existing industrial installations Good knowledge maintenance activities Technical understanding of gas physical and production processes Good understanding of Safety procedures Competencies: Hard skills: Language proficiency Fluent in Dutch Pre-intermediate English Maintenance tools & methods (SAP) IMS Google tools Telemetry applications Mechanical and /or electrical and / or automation knowledge Soft skills : Promoting and supporting actions towards Safety, Health and environment protection Encourages questioning of established ideas and practices and ask why regularly and provide deliverables on time Good communication with the different stakeholders Customer mindset & team player Team player Striving for continuous improvement Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.