Senior Manager Automotive Warranty Claims Ops

Job description

What if your next role gave you the scope to lead, transform, and leave a real mark on a growing business? Join Allianz Partners as a full-time Senior Manager – Warranty & Claims Operations in Bangkok, owning our automotive extended warranty function across Claims, Contact Center, and Policy Administration for Thailand Reporting to the Head of Operations – Specialty Lines APAC, you'll lead a team of 30+ professionals and play a defining role in how Allianz Partners delivers automotive warranty solutions across Thailand. What You'll Do Lead and develop a team of 30+ professionals across warranty claims, contact center, and policy administration Own claims performance and portfolio profitability — monitoring key metrics and driving improvement initiatives Set the standard for warranty claims quality — acting as the senior escalation point and establishing governance frameworks and audit processes Build and lead fraud prevention programs and implement controls to protect portfolio integrity Manage relationships with dealers, OEMs, and automotive repair network partners Drive process improvement and automation initiatives to enhance efficiency and turnaround time Develop dashboards and reporting tools, translating data into actionable insights for senior leadership Contribute to strategic planning and annual budgeting for the function What You'll Bring Experience leading or managing teams in a fast-paced, operations-driven environment — across any industry or function A track record of owning performance outcomes — whether through KPIs, service levels, cost management, or quality metrics Comfort working with data and operational reporting to inform decisions and drive improvement A problem-solving mindset with the ability to handle escalations and keep complex operations running smoothly Familiarity with AI-powered tools, automation, or analytics platforms is a plus Strong English proficiency — written and verbal What We Offer Competitive salary and performance-based bonus Provident fund and comprehensive health insurance including dependents Hybrid and flexible working arrangements Access to Allianz Partners' global learning platform and regional career mobility opportunities A high-visibility APAC leadership role with exposure to global Allianz Partners stakeholders 101810 | Operations | Professional | Allianz Partners | Full-Time | Permanent