Order Management Specialist - Nordics

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Order Management Specialist is responsible for delivering an exceptional customer experience by managing customer orders, resolving inquiries, and ensuring accurate and timely communication throughout the order-to-remittance process. This role plays a critical part in maintaining customer satisfaction, supporting revenue execution, and driving operational excellence through collaboration with cross-functional teams. This position reports to the Customer Service Manager – UK & Nordics and is part of the EMEA Customer Service Organization located in Little Chalfont, United Kingdom, and will be working onsite to cover the Nordic region (Sweden, Denmark, Norway, Finland, Baltics and Iceland). What you’ll do: We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care. Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner. Accurately process order entries to deliver to customer expectations. Proactively handle backlogs, replacements, and free of charge shipments. Follow shipment and installation to ensure revenue collection occurs on time. Communicate with appropriate individuals throughout Who you are: Possess excellent communication and customer service skills Highly organized and able to prioritize workload Competent MS Office skills and be comfortable working with different systems Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail Previous client and customer service experience & thrive in a busy customer service environment Knowledge of Oracle or similar ERP system Knowledge of Salesforce would be beneficial Flexible and collaborative team member Fluent (both written and verbal) in English (and Swedish, Danish or Finnish would be an advantage) It would be a plus if you also possess previous experience in: Previous experience of working within a manufacturing environment Nordic languages preferred. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.