Associate Manager, Site Payments

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as an Associate Manager, Site Payments - Make an Impact at the Forefront of Innovation The Associate Manager Site Payments manages staff and leads functional site payment teams. Responsible for ensuring that all project deliverables meet the customer’s expectations and the contracted deliverables. The role involves overseeing project delivery and manageing escalated actions to resolution. Additionally, the Associate Manager Site Payments assists in developing departmental procedures and documents and assists in identifying performance trends, developing improvement and managing risks. What You'll Do: • Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime (if applicable). Provide leadership and guidance to departmental employees. • Oversee project delivery, ensuring that individual project targets are met and services are provided according to the highest quality standards, policies and procedures. • Ensure best in class delivery of payments to investigators. • Assist in developing policies, procedures and training materials. • Assist senior managers in analysis of reports, metrics and escalation trends and developing and implementing improvements. • Support senior managers or may participate in work streams as the subject matter expert. • Present at project review meetings and manage escalated actions to resolution. • Provide effective risk management for assigned studies to maintain high customer satisfaction, contain costs and manage timelines. • As needed, provide QC and approval of site payments, site set-up, budget entries, milestones, contracted payees, reimbursements, site reconciliations and payment issue resolution. Education & Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years). • 1+ year of leadership responsibility In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: • Demonstrated evidence of effective mentoring/leadership, supervisory ability including excellent interpersonal and conflict resolution skills • Thorough understanding of relevant ICH Good Clinical Practices, country regulatory and/or applicable tax regulations, etc. for all nonclinical/clinical aspects of project implementation, execution, and closeout • Solid organizational and negotiation skills • Strong attention to detail • Must be able to work independently • Proven ability to handle multiple timeline sensitive tasks efficiently and effectively • Flexible and able to reprioritize workload to meet changing project needs • Excellent computer skills, proficient in MS Word and Excel, preferred experience using CTMS, EDC, or financial systems • Effective communication skills, which includes English language (oral, written) • Good understanding of budgets, projects and metrics • Thorough ability to extract pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents • Capable of effectively analyzing project specific data/systems to ensure accuracy and efficiency • Excellent team player with team building skills • Good cultural awareness and able to adapt to audience as appropriate. Working Conditions and Environment: • Exposure to high pressure, intense concentration needed • Must pay constant attention to detail-visual, mental • Must be able to multi-task constantly • Frequent interaction with clients / associates required • Long, varied hours required occasionally • Travel and rotating shifts required on rare occasions Why Join Us? When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference. Apply today to help us deliver tomorrow’s breakthroughs.