Operations Engineer

Job description

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Windows Server Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Act as the ongoing interface between the client and the system or application. Responsible for administration of Microsoft Windows Server environments and Ansible-based configuration management and automation across hybrid on-premises and cloud infrastructure. Roles & Responsibilities: Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including installation, configuration, hardening, and lifecycle management Administer Windows infrastructure services: File & Print Services, Windows Failover Clustering Maintain Ansible playbooks and roles targeting Windows nodes via WinRM for configuration management, software deployment, and patching Manage Windows patch compliance using WSUS with Ansible orchestrating patching workflows and post-patch validation Maintain Ansible Automation Platform (AAP) / AWX: job templates, credentials, projects, schedules, and role-based access for operations teams Monitor Windows Server health, event logs, resource utilization, and service availability across on-premises and cloud-hosted instances Perform capacity planning, disk and storage management, and resource optimization across the Windows estate Support server build and decommissioning workflows including OS deployment, application installation, and domain join automation via Ansible Maintain system documentation, Ansible playbook repositories (Git), runbooks, and Windows configuration management records Enterprise Tools & Platforms: Windows Server:WSUS, Windows Admin Center, Failover Cluster Manager Ansible: Ansible Core, Ansible Automation Platform (AAP), WinRM, Ansible Vault, Git PowerShell: PowerShell DSC, PowerShell remoting, WSUS scripting, task automation Patch Management: WSUS, Ansible patch playbooks, Azure Update manager Monitoring: Windows Event Viewer, Splunk Cloud: AWS Systems Manager, Azure Arc (on-premises Windows nodes in Azure) Automation: Ansible, PowerShell, PowerShell DSC, Python (pywinrm), Git ITSM: ServiceNow SLA / KPI Ownership: Ensure adherence to SLA/KPI commitments across all managed Windows Server and Ansible automation environments including patching Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all Windows infrastructure incidents Monitor Windows patch compliance rates, Ansible job success rates and server availability Publish service performance reports and contribute to monthly service review decks Client Facing Responsibilities: Participate in war room calls during major Windows platform incidents Handle escalation matrix and maintain clear communication with application, security, and business stakeholders Provide timely status updates during incidents, patch cycles, and change events Participate in governance, service review, CAB, and capacity planning meetings Coordinate with Microsoft Premier Support and Red Hat (Ansible) support for critical issue Professional & Technical Skills: Strong communication and stakeholder management skills in a client-facing environment Ability to handle critical Windows platform incidents and coordinate escalations under pressure Flexible to work in a hybrid on-call or 24/7 rotation model as required Strong analytical mindset with a focus on automation, repeatability, and configuration consistency Willingness to continuously develop Ansible skills and champion infrastructure-as-code practices within the Windows estate Microsoft Windows Server (2012/2016/2019/2022/2025), Ansible (Automation & Configuration Management PowerShell, Hybrid Windows Infrastructure Operations, WSUS, Azure update Manager 3 to 5 years of total experience in Windows Server administration with hands-on Ansible automation in a hybrid environment Hands-on experience writing Ansible playbooks and roles targeting Windows nodes using WinRM / HTTPS transport Practical experience with Windows patch management using WSUS including automation via PowerShell or Ansible Familiarity with Ansible Automation Platform (AAP) for centralized automation job Exposure to hybrid Windows management using Azure Arc is a plus Microsoft Certified: Windows Server Hybrid Administrator Associate preferred Red Hat Ansible Automation Specialist a strong plus Additional Information: - Bachelor's degree in Computer Science, Information Technology, or a related discipline. Relevant industry certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate, Red Hat Certified Engineer (RHCE), or Red Hat Ansible Automation Specialist are strongly preferred. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.