IT Processes & Operations Improvement and Implementation Specialist

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position IT Processes & Operations Improvement and Implementation Specialist Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world. At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events. The Delivery Management Professional leads medium-to-large complex process and technology-driven initiatives within the Enterprise Platforms Infrastructure & Engineering Business Operations. Operating at the intersection of strategy and operations, you will define and control initiative scopes and delivery, lead continuous process optimization, embed governance frameworks, and leverage data and AI for process augmentation. While navigating intricate stakeholder environments, you will connect operational efficiency directly with broader enterprise business objectives. Depending on the organization's needs, you may operate within role archetypes such as Process SME, Implementation Lead, Improvement Specialist. Our Core Focus Areas: Strategy & Execution: Co-developing roadmaps, driving portfolio commitments, and managing budgets to bridge end-to-end strategy to operations. Operational Intelligence & Process Excellence: Delivering evidence-based insights and leveraging sound data management practices to guide senior leadership decision-making. Establishing process adherence, and driving continuous improvements across sub-functions. Shared Capabilities: Orchestrating a diverse portfolio of expertise to support and empower RDT sub-functions. Cross-Functional Synergy: Partnering across RDT, Finance, P&C, Procurement to drive seamless, high-quality delivery. The opportunity: Scope: Independently defines, manages, and controls the scope of medium-to-large initiatives in heavy infrastructure, platform and engineering environments. Elicits complex requirements and aligns execution directly with broader enterprise strategies and sub-functional dependencies. Operational Excellence & Problem Solving: Drives root-cause analysis on delivery and operational issues using Lean Six Sigma methodologies. Formulates actionable improvement plans, identifies feedback loops for system/process improvements, and pragmatically deals with ambiguity. Process & Framework Governance: Oversees the health, adoption, and compliance of enterprise IT processes by embedding standards such as ITIL and the Open Group IT4IT. Continuously identifies opportunities for process augmentation with AI to streamline workflows and reduce manual overhead. Delivery Discipline & Data Management: Tracks initiative milestones, budget health, and risk parameters. Ensures data integrity within operational and project management tooling, leveraging reliable data management techniques to report transparent status and drive evidence-based decisions. Software Quality & Compliance Principles: Partner with technical teams to ensure initiatives incorporate software quality engineering principles, regulatory rigor, and compliance standards. Stakeholder Management: Identifies and manages a diverse range of stakeholders across technical and business domains. Acts as a trusted advisor, proactively shapes stakeholder perspectives, resolves multi-disciplinary conflicts, and manages communications transparently. Who you are: Education / Experience Proven track record operating in a delivery management archetype e.g. Project Manager, Program Manager, Process SME managing medium to large, technology- and process-related projects within a heavy infrastructure or enterprise engineering environment. Demonstrated experience in driving initiatives from end-to-end strategy through to scalable operational realities, translating high-level strategic requirements into actionable execution plans, continuous operations, and measurable outcomes. Process improvement experience: Hands-on experience mapping, optimizing, and governing operational processes using structured improvement frameworks. Technical Skills Proficiency in using various project delivery methodologies to manage complex dependencies and multi-faceted initiatives. Practical application or certification in Lean Six Sigma (Green/Black Belt) for continuous improvement and root cause analysis. Familiarity with software quality engineering practices and compliance principles. Strong working knowledge of ITIL processes and familiarity with architecture frameworks to align IT tools, value streams, and capabilities. Practical understanding of data management principles (data quality, reporting, metrics) and practical awareness of leveraging AI to augment and automate business processes. Additional Qualifications Solid understanding and hands-on experience in organizational change management to drive adoption of updated processes and tools. Strong analytical acumen and mentoring mindset to foster accountability, and building cross-functional team cohesion. Ability to synthesize complex operational, technical, and data insights into clear, concise, and impactful presentations and reports for executive stakeholders. What you get:Salary range 14,175 - 26,325 PLN gross based on the employment contract. Annual bonus payment based on your performance. Dedicated training budget (training, certifications, conferences, diversified career paths etc.). Recharge Fridays (2 Fridays off per quarter available). Take time Program (up to 3 months of leave to use for any purpose). Vacation subsidy available. Flex Location (possibility to perform our work from different places in the world for a certain period of time). Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice). Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport. Stock share purchase additions. Yearly sales of company laptops and cars and many more! Apply directly and join us in shaping the future of healthcare. If you feel this offer suits a friend of yours, feel free to share it. Want to know what it’s like to be a part of Roche IT first-hand? Check out our blog! https://careers.roche.com/global/en/we-are-roche ….. The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: Ochrona.danych@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html Roche Polska sp. z o.o. operate