DNA Account Manager

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title DNA Account Manager About your role: As an Account Manager, you will manage a portfolio of DNA clients and serve as a primary point of contact for service delivery, operational support, and relationship management. You will partner with Relationship Managers and internal teams to improve client coverage, strengthen service quality, and support retention and growth across assigned accounts. What you'll do: Manage day-to-day operational relationships for assigned DNA clients and act as a central point of coordination for service-related needs. Use a consultative approach to identify client goals, support account growth, and align service delivery with business needs. Coordinate client projects and service requests to support timely implementation, issue resolution, and accurate follow-through. Conduct relationship-based client meetings to review performance, address concerns, and reinforce long-term partnership value. Monitor client satisfaction, identify service trends, and take action to improve retention and overall account health. Partner with Relationship Managers and cross-functional teams to address enterprise issues and support consistent delivery of products and services. Optimize account coverage by supporting stronger Account Manager-to-client ratios and deeper client engagement across the portfolio. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 5+ years of experience in account management, service management, client support, or relationship management within banking, financial technology, or the financial services industry. 5+ years of experience managing client relationships and conducting client-facing meetings in a relationship-based service environment. Experience supporting customer service, service delivery, or operational coordination for financial institution clients or similar regulated environments. Experience identifying client issues, coordinating resolution activities, and improving service outcomes across multiple internal teams. Ability to communicate with clients and internal stakeholders through structured meetings, issue reviews, and service follow-up. Bachelor's degree and/or an equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience working with DNA clients or core banking platforms. Experience implementing process improvements that improve client satisfaction or service delivery. Knowledge of financial services regulations and compliance requirements. Certification in customer relationship management or a related discipline, or equivalent related experience. Travel: Approximately 10% travel off-site or to other office locations is expected. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.