Senior Manager, eCommerce Platforms

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionResponsibilities Serve as a senior leader within agile teams, accountable for the end-to-end ownership, stability, and evolution of the eCommerce platform built on Adobe Experience Manager (AEM) and SAP Commerce Cloud (CCv2), ensuring alignment with enterprise architecture and business strategy. Act as a domain subject matter expert (SME) and technical authority for the eCommerce ecosystem, including content, catalog, search, checkout, and order management flows, driving platform scalability, performance, and long-term sustainability. Gather, document, and validate detailed business and functional requirements by collaborating with cross-functional stakeholders, translating their needs into clear, actionable requirements for project work. Lead solution design and architecture discussions in collaboration with Business Partners, Product Owners, and system integrators, translating complex business requirements into scalable functional and technical solutions. Provide strategic direction across the software development lifecycle, including requirements shaping, solution design, development oversight, testing strategy, and deployment governance, ensuring adherence to enterprise standards and best practices. Own and influence the eCommerce product and technology roadmap, partnering with business stakeholders to prioritize initiatives, define capabilities, and enable future-state digital commerce use cases. Drive cross-functional alignment across business, IT, and external partners, ensuring effective delivery of integrated solutions across AEM, CCv2, and connected enterprise platforms (ERP, PIM, middleware, search). Oversee and guide complex system integrations and platform dependencies, ensuring seamless end-to-end data flow and business process continuity across customer-facing and backend systems. Establish and enforce development and delivery governance, including code quality, version control, testing rigor, and release management, to maintain platform integrity and minimize production risk. Lead platform optimization and performance initiatives, identifying system bottlenecks and driving continuous improvement in scalability, reliability, and user experience. Champion the intake, validation, and prioritization of enhancements and defects, ensuring alignment with business priorities and minimizing unintended impacts to core functionality and processes. Act as a trusted advisor to senior business and IT leadership, providing thought leadership on digital commerce trends, platform capabilities, and architectural direction to enable innovation and growth. Mentor and develop junior team members and technical contributors, fostering a high-performing team culture focused on accountability, delivery excellence, and continuous skill advancement. Provide leadership in production support and incident management, including root cause analysis, performance tuning, and proactive monitoring to ensure high system availability and operational excellence. Drive creation and maintenance of technical design artifacts, standards, and reusable frameworks, ensuring knowledge scalability and long-term platform sustainability. Education Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field required Required Experience and Skills Minimum of 3 years of eCommerce experience. 8–10 years of experience in enterprise application development and digital commerce platforms. Experience delivering scalable eCommerce solutions in B2B/B2C environments Experience working in Agile delivery models. Experience integrating with ERP, PIM, and middleware systems. Experience leading complex cross-functional initiatives. Strong understanding of headless commerce and API integrations. Ability to lead solution architecture and technical decisions. Strong communication skills translating technical concepts to business value. Experience with DevOps, version control, and release management. Preferred Experience and Skills Experience with AEM and SAP Commerce Cloud (CCv2). Leadership and stakeholder management skills. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: Annual Bonus Standard LTI Health and Well-being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short-term disability coverage Long-term disability insurance Long-term care with life insurance Other Well-being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Other Life Balance Programs Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age-related hormonal changes Leave Programs Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe t