Workday HCM Expert— Philippines, Makati, Global Business Solutions+

Job description

About this Position As a Workday HCM Expert, you will play a critical role in ensuring effective operation, continuous improvement, and user support of Workday across the APAC region. Acting as a functional link between HR, IT, payroll, finance, and global teams, you will help ensure that HR systems and processes are accurate, reliable, secure, user-friendly, and aligned with business and employee needs. In this role, you will provide hands-on Workday support, maintain HR data integrity, troubleshoot system and process issues, support testing and system releases, and identify opportunities to simplify, standardize, and automate HR processes. You will also contribute to broader HR digital transformation initiatives, including the responsible application of artificial intelligence and automation. Working in a regional and multinational environment, you will collaborate with stakeholders across functions and geographies while serving as a trusted subject matter expert for Workday and HR technology. What you´ll do Provide functional Workday support across APAC, serving as the go-to expert for questions, incidents, escalations, and day-to-day HR technology needs. Support key modules including Core HCM, Recruiting, Compensation, Talent, Learning, and Reporting. Troubleshoot Workday system and process issues, perform root-cause analysis, and coordinate sustainable solutions with HR, IT, Global Process Owners, and other stakeholders. Maintain HR data quality and governance by performing data checks, reconciliations, audits, mass changes, and approved corrections while ensuring data privacy, security, and access requirements are followed. Support Workday releases, enhancements, configuration changes, and implementations, including test planning, UAT coordination, defect tracking, release readiness, and post-implementation activities. Monitor and support Workday integrations and HR data flows with Payroll, Finance, Recruiting, Learning, and other systems, coordinating resolution of interface and data issues. Identify opportunities to simplify, standardize, and automate HR processes and Workday workflows, including approvals, notifications, reporting, and employee and manager self-service. Contribute to regional and global HR technology transformation initiatives by providing stakeholder guidance, user training, documentation, and support for the responsible use of AI and automation.