Global Service Engineer

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionWe are the makers of possible As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.” BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Job Description Summary: The Global Service Engineer has the primary responsibility to support global service escalations. Works with the Global Field Service Organizations and support functions such as R&D, Manufacturing Engineering, Quality, Sustaining Engineering, and others to restore the operation of our customer’s instruments in the shortest time possible. Prepares all service documentation including items such as service manuals, technical bulletins, field change notifications, theory of operation, troubleshooting guides, upgrade instructions, and parts lists. Identifies procedures and creates tools to facilitate effective troubleshooting and repair of products by field engineers. Monitors service and reliability data from the field as well as management reports and repair center feedback. Develops programs utilizing feedback and technical knowledge which effectively utilize department resources and reduces customer downtime. Creates and delivers product training programs to field service engineers, affiliates, and regional product support associates. Train domestic and affiliate field operatives with assistance from other departments as required. Supports the development of new products. Assists in the development of product specifications to ensure reasonable reliability and serviceability. Recommends product service strategies based on the evaluation of technical and business issues. Follows design development to gain product information, evaluate product designs, recommend improvements, and develop projections on reliability and frequency of maintenance. Installs and services new products during product trials. Prepares and reviews technical service information. Supports regional support engineers via telephone or on-site to resolve non-routine technical problems. Attends reliability meetings and ECN reviews to provide service-based input into product change decisions. Serves as liaison between customer service and research, engineering, manufacturing, and quality assurance regarding the definition and resolution of product problems. Identifies trends and problems in the field and makes recommendations to assist resolution. Promotes a safe work environment. Participates in Environmental Health and Safety programs. Addresses corrective actions whenever a hazard is identified. Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements. Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management. Telecommuting permitted on a hybrid schedule as determined by the employer. Qualifications: Bachelor’s degree in Computer Science, Information Systems, Engineering (any), Technology, or a related field of study and four (4) years of experience in the job offered or related occupation in which the required experience was gained. Must have demonstrated experience with: Supporting flow cytometry equipment; resolving moderately complex technical issues; technical product support, field service, or similar technical role; Medical Device Product Technical Support; and Technical Training of Service Engineers. Salary offered for the position is: $144,955.00 - $153,000.00/year. Primary Work Location: 155 N McCarthy Blvd, Milpitas, CA 95035. Telecommuting permitted on a hybrid schedule as determined by the employer. Additional Locations: N/A Work Shift: Not Specified To apply, submit a resume to https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_USA OR submit a resume to https://www.caljobs.ca.gov/vosnet/Default.aspx OR mail resume to Augusta Life Sciences US OpCo I LLC, Attn: BDHR – DT, 3750 Torrey View Ct, San Diego, CA 92130. Must reference Job Title & Job Code: R-553951 EOE. #DNPBD For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and e