Sr. Customer Operations Account Manager

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE The Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership. KEY RESPONSIBILITIES Serve as the primary operations partner for a select portfolio of large, strategic technology customers Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues Manage business across the product lifecycle, including NPI and EOL Manage inventory and DOI to minimize inventory costs Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues Strengthen customer partnerships to support business continuity and long-term growth Lead key projects, improve processes, advise business partners, and support organizational strategy Drive operational excellence and the implementation of new processes Lead quarterly business reviews and operational meetings with customers Collaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles PREFERRED EXPERIENCE Extensive industry-related experience with a demonstrated track record of success Experience managing operations for large, complex, or strategic customer accounts Proven ability to build trust and deepen relationships with customers at multiple levels Strong communication, emotional intelligence, executive presence, and relationship-management skills Strong supply chain knowledge, with distribution experience preferred Understanding of business strategy with experience identifying and implementing process improvements Strong problem-solving, analytical, and cross-functional management skills Ability to manage uncertainty and resolve internal and external conflict Strong executive writing, presentation, and verbal communication skills Project management experience Proficiency in Excel, PowerPoint, and Power BI ACADEMIC CREDENTIALS: Bachelor’s degree and/or equivalent industry-related experience LOCATION: San Jose, CA This role is not eligible for visa sponsorship. #LI-GW1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.