Software Engineer II, Analytics Operations

Job description

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Job Description: The Software Engineer – Analytics Operations provides hands-on technical expertise to monitor, support, and maintain PDS data platforms and business-critical analytics applications, ensuring high availability, reliability, and operational excellence. This role is ideal for someone who thrives in a fast-paced operational environment, proactively resolving production issues, improving platform stability, and driving automation to enhance operational efficiency and user experience. We are seeking a highly skilled Analytics Operations Engineer to join our team. This role enables the business to operate efficiently by ensuring the reliability, availability, and performance of PDS data platforms and analytics applications. The ideal candidate will be responsible for supporting data pipelines and UI applications, managing production incidents, ensuring data quality, administering user access, and driving automation and continuous operational improvements. The role requires strong technical expertise in cloud data platforms, troubleshooting, monitoring, and automation, along with excellent communication skills to collaborate effectively with cross-functional teams and deliver exceptional support to business stakeholders. Key Responsibilities and Major Duties Support, maintain, and enhance PDS data products, ETL pipelines, and analytics/UI applications built using DBT, AWS Glue, Databricks, and other cloud-native technologies. Analyze, troubleshoot, and resolve production incidents, ensuring high availability, reliability, and adherence to service level agreements (SLAs). Develop pipeline enhancements, bug fixes, and operational automation to improve platform performance, scalability, and operational efficiency. Develop and enhance the React UI based applications as per the business requirements. Ensure data quality, integrity, and operational stability through validation, monitoring, root cause analysis, and proactive issue resolution. Familiarity and experience with Cloud infrastructure management and work closely with the Cloud engineering team Collaborate with Analytics Engineering, Cloud Engineering, and Business teams to support feature releases, production deployments, and continuous improvements. Develop and maintain monitoring, alerting, dashboards, and operational documentation to improve observability and enable efficient support. Stay current with modern data and AI technologies, including Databricks, Agentic AI, Retrieval-Augmented Generation (RAG), and AI-assisted development (Vibe Coding), and leverage them to drive operational excellence. Qualifications/Degree/Certification/Licensure Computer Science, Physics, Math, Pharmaceutical Science, or Engineering area of study preferred 3-5 years of experience with operations and production support, and optimizing the supporting process Hands-on experience with AWS Glue and Databricks Proficiency with SQL, SPARK and Python Knowledge of data engineering tools (AWS, Airflow) Experience with version control (e.g. Git, SVN) and Agile development Proven analytical and problem-solving ability Excellent communications and presentation skills. Ability to explain complex analyses and outcomes to both technical and non-technical stakeholders Familiarity with AI Agents, Agentic AI, RAG, Vibe coding Familiarity with our toolkit desired: work information process tools (JIRA, Confluence, ServiceNow, MS suites); data-related tools (Oracle, Redshift, PostgreSQL, CDP Impala, Athena) Good to have knowledge on DBT, React, Type Script/Java Script, APIs using Python, FastAPI Ideal Candidates Would Also Have: Prior experience in global life sciences especially in the GPS functional area will be a plus Experience working internationally with a globally dispersed team including diverse stakeholders and management of offshore technical development team(s) Strong communication and presentation skills If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can r