Business Operations Specialist

Job description

Purpose of the Role Provide essential operational support to the European Partnership Markets (EPM) team, ensuring smooth, compliant and efficient execution of core business processes. The role enables cross-functional teams to operate effectively by managing purchase orders, training curricula, documentation and key systems, while delivering project and continuous-improvement support to the Business Operations Manager and EPM stakeholders. Key Responsibilities Project support and continuous improvement Support or lead continuous-improvement initiatives, depending on complexity, focused on documentation, archiving workflows, tender processes and other operational activities. Provide project support using basic project management skills and tools (e.g. MS Project) to plan, track and report operational projects across EPM. Training management (MyLearning and EPM Training Matrix) Act as day-to-day owner and expert user of MyLearning for EPM, maintaining curricula and ensuring training compliance across functions and roles. Maintain and update the EPM Training Matrix for joiners, movers and leavers, coordinating with line managers and process owners. Monitor training completion via dashboards (e.g. Power BI), prepare regular status reports and support the EPM Leadership Team in managing deadlines and compliance. Purchase order (PO) administration Create and manage purchase requisitions and purchase orders in Fiori/Ariba on behalf of EPM business owners, in line with PM025 – Purchase Order Governance. Ensure accurate documentation, values and coding for POs, and support business owners through the GoA approval and invoice processes to meet contractual timelines. Systems and document management Serve as a knowledgeable user for key EPM systems: MyLearning, VQD (Veeva Quality Docs), DocuTrack, Adobe Sign and MS Teams/SharePoint; provide guidance to colleagues on standards and usage. Support authors and document owners in linking procedures and operational documents in VQD to MyLearning curricula, ensuring training items remain aligned with current versions and audiences. Contribute to ownership and maintenance of operational documents (e.g. archiving companies overview), acting as a key contact for vendor master data and records management topics. Ad-hoc and cross-functional operational support Execute additional operational tasks requested by the Business Operations Manager to maintain business continuity and support EPM priorities (e.g. governance support, operational queries, document updates). Provide high-quality administrative and coordination support to EPM leadership as needed (e.g. meeting preparation, documentation, follow-up on actions). Partner with Commercial, Medical, Regulatory, Market Access, Finance and Legal teams to provide consistent business-operations guidance and support across the European Partnership Markets operating model. Skills, Experience and Profile Strong organisation and prioritisation skills, with high attention to detail and ability to work independently in a fast-paced, matrix environment. Experience with digital workflow and document-management tools, ideally including MyLearning, VQD, DocuTrack, Adobe Sign and collaboration tools (Teams/SharePoint). Understanding of procurement and contract flows (purchase orders, invoicing) and training administration processes. Continuous-improvement mindset with experience supporting or driving process optimisation initiatives. Strong communication and collaboration skills, comfortable working across functions and cultures. What we offer: Flexible working hours. Established job in an international, well-known pharmaceutical company. Opportunity to work in professional team plays crucial role in maintaining GSK portfolio on the markets. Opportunity to work within GSK standards and documentation applied globally. Wide range of benefits (Medical Plan, Life Insurance, Employee Retirement Program, Sport and recreation cards, Recreation allowance, annual bonus). Supportive & friendly working environment. We’re looking for someone who thrives in a collaborative environment, is passionate about delivering results, and is eager to make a difference. If this sounds like you, we’d love to hear from you! Skills Communication, Cross-Departmental Collaboration, Innovation, Leadership, Presentation Techniques, Project Controls, Project Management, Project Management Governance, Project Planning, Project Tracking, Risk Management, Stakeholder Engagement, Stakeholder Management, Strategic Leadership, Timeline Management Polish Salary Range / Polski przedział wynagrodzenia: PLN 140,250 to PLN 233,750The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwa