Catastrophe Communications Lead Consultant

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Catastrophe Communications Lead Consultant plays a critical role in supporting Allstate's catastrophe response efforts by developing and executing communication strategies that inform, engage and align stakeholders before, during and after catastrophe events. The Catastrophe Communications Lead Consultant serves as the strategic communications lead for the National Catastrophe Team (NCT), responsible for developing and executing integrated communication strategies that support catastrophe operations, business priorities, employee engagement, organizational change and stakeholder alignment. This role partners closely with catastrophe leadership, Claims, Corporate Relations, Communications, frontline teams and enterprise stakeholders to translate business objectives into clear, compelling communications that drive awareness, engagement, alignment and action. The position serves as a trusted communications advisor, providing strategic counsel to leaders, shaping executive messaging, leading high-visibility communication initiatives and ensuring employees, agents and business partners remain informed, engaged and connected before, during and after catastrophe events and other periods of operational change. The role helps protect and strengthen trust in the National Catastrophe Team and Allstate by ensuring communications are timely, accurate, audience-focused and aligned with enterprise priorities during both routine operations and high-visibility events. In addition to supporting catastrophe response operations, the Catastrophe Communications Lead Consultant leads communication efforts that strengthen organizational culture, amplify employee voices, elevate frontline success stories, support leadership engagement and drive awareness of strategic initiatives across the National Catastrophe Team. Who You Are At your core, you are a relationship builder, storyteller and strategic thinker who thrives in environments where communications matter most. You are energized by the opportunity to help leaders lead, keep stakeholders informed and ensure employees remain connected during both everyday operations and catastrophe events. You bring sound judgment, adaptability and a calm presence during periods of change, uncertainty and high visibility. You can quickly process information, identify what matters most and deliver communications that drive understanding, alignment and action. Whether supporting a major catastrophe response, leading a communication strategy or highlighting employee achievements, you understand the power of clear, purposeful communication to strengthen culture, build trust and support business outcomes. You are collaborative, resilient and passionate about serving others, and you take pride in helping the National Catastrophe Team tell its story while supporting those who serve customers when they need Allstate most. Schedule, Travel & Hiring Locations Work Schedule: Monday through Friday, 9:00 a.m. – 5:00 p.m. local time. This role requires flexibility to support extremely tight deadlines and business-critical communications. Responsibilities may include early mornings, evenings, extended workdays and occasional weekends. Full availability is expected during catastrophe activations and other peak operational periods. Travel: Up to 20% travel may be required to support catastrophe operations, leadership meetings, training events, employee engagement activities and other business needs. Location: Remote Not Eligible for Residents of: California, Alaska, Washington, Hawaii or Puerto Rico. Key Responsibilities Strategic Communications Develop and execute short- and long-range communication strategies supporting catastrophe operations, business priorities, employee engagement initiatives, organizational change and enterprise objectives. Serve as a trusted communications advisor to catastrophe leadership, providing strategic counsel, communication planning and stakeholder engagement support. Create and deliver executive messaging, speeches, presentations, talking points, announcements, FAQs, leader toolkits, stakeholder communications and integrated communication campaigns across channels including email, SharePoint, intranet platforms, Microsoft Teams, newsletters, leader cascades, virtual events and other enterprise communication tools. Ensure communication strategies, messaging and stakeholder engagement activities align with enterprise objectives, brand standards and reputational considerations. Utilize stakeholder feedback, employee listening insights, engagement metrics and analytics to measure effectiveness and continuously improve communication strategies. Partner across the enterprise to support change management, employee engagement and business initiatives impacting catastrophe operations. Catastrophe Response Communications Lead operational communications during catastrophe events, issues and emergency response situations, ensuring timely, accurate, consistent and actionable dissemination of critical information that protects stakeholder trust and reinforces Allstate's reputation. Develop and distribute catastrophe notifications, operational updates, situation reports, hurricane tracking communications, FAQs, resource materials and stakeholder communications. Participate in catastrophe response calls and meetings to gather operational intelligence and coordinate pre-event, active-event and post-event communications, stakeholder engagement activities, content management and transition messaging. Executive and Stakeholder Engagement Develop and deliver executive and stakeholder communications, including operational updates, presentations, speeches, talking points, town hall materials, leadership updates and communication plans for leaders, employees, agents and strategic partners. Lead communication strategies supporting advisory boards, leadership and employee councils, and cross-functional stakeholder engagement efforts. Provide strategic communications counsel on high-profile, sensitive and enterprise-impacting topics, balancing operational needs with employee, stakeholder and reputational considerations. Create "we heard you" communication campaigns and feedback-loop strategies that demonstrate leadership action and organizational responsiveness. Serve as a liaison between the National Catastrophe Team, Claims, Communications, Corporate Relations and other business partners. Storytelling and Communications Strategy Develop compelling written, digital and visual communications that support catastrophe operations, business priorities, employee engagement and stakeholder alignment. Manage and enhance communication channels, including SharePoint, intranet platforms, Microsoft Teams communities, newsletters and other enterprise communication tools to ensure stakeholders have access to timely, relevant and engaging information. Create storytelling content, presentations, newsletters, infographics, dashboards, videos and other communication assets that highlight catastrophe response efforts, employee achievements, customer impact, innovation and frontline success stories. Leverage analytics, employee feedback and emerging communication technologies to improve stakeholder engagement, communication effectiveness and adoption of strategic initiatives while ensuring alignment with brand, governance and Associated Press Style standards. Project and Process Leadership Lead communication projects of moderate to high complexity. Develop communication plans and execution str