Key Account Executive

Job description

Location: Uniphar Group, Block 645, Jordanstown Drive, Greenogue Business Park, Rathcoole, Co. Dublin, D24 YD83, Ireland.Hybrid role: Office-based 4 days per week, with 1 day working from home. The role :The Key Account Executive supports the day-to-day management of customer accounts by providing excellent customer service, coordinating account activities, and building strong relationships with customers, suppliers, and internal stakeholders. Working closely with Sales and Account Management teams, the role helps ensure customer satisfaction, supports operational and commercial activities, and contributes to the effective delivery of products, services, and business objectives.Key ResponsibilitiesCustomer & Account SupportAct as a day-to-day contact for assigned customer accounts, providing excellent service and support. Develop and maintain positive working relationships with customers, suppliers, and internal teams. Support the Account Management team in managing customer relationships and ensuring customer satisfaction. Respond to customer queries and requests in a timely and professional manner, escalating issues where appropriate. Assist with customer review meetings by preparing reports, presentations, and relevant account information. Support the onboarding of new customers and help coordinate account-specific requirements. Maintain regular communication with customers to understand their needs and ensure a positive customer experience. Account Operations & AdministrationCoordinate customer orders and support the smooth delivery of products and services. Maintain accurate customer information, pricing records, and account data within internal systems. Monitor key account performance metrics and assist in preparing customer reports. Support the tracking of service levels and help identify trends or areas for improvement. Work closely with Supply Chain, Finance, Quality, and Commercial teams to resolve customer issues efficiently. Ensure all account activities are completed in line with company policies, quality standards, and customer requirements. Assist with administrative tasks related to account management and customer support. Commercial & Business SupportSupport the Sales and Account Management teams in delivering customer objectives. Assist with pricing updates, customer presentations, business reviews, and commercial documentation. Identify potential opportunities to improve customer service and highlight them to the wider team. Develop an understanding of customer businesses, products, and market trends. Contribute ideas to improve customer engagement and account performance. Candidate RequirementsApproximately 1 year's experience in a customer service, sales support, account management, administration, or client-facing role. Previous experience within distribution, healthcare, pharmaceutical, logistics, or supply chain environments would be advantageous but not essential. Strong customer service and relationship-building skills. Good working knowledge of Microsoft Office, particularly Excel, Word, and PowerPoint. Comfortable working with data and preparing reports. Excellent organisational skills and attention to detail. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Strong communication skills, both written and verbal. Positive attitude with a willingness to learn and develop professionally. Ability to work collaboratively within a cross-functional team environment. Key CompetenciesStrong customer focus and commitment to delivering excellent service. Effective communication and interpersonal skills. Good problem-solving and organisational abilities. Attention to detail and accuracy. Ability to prioritise workload and manage competing demands. Team player with a collaborative approach. Proactive and eager to learn. Adaptable and resilient in a changing environment. Basic commercial awareness and interest in developing account management skills. Positive, professional, and customer-centric approach.Uniphar Background Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma Uniphar Pharma Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally. Culture at Uniphar From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars: 1.We have a People First approach, we do the right thing and take a stand for our people. 2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working. 3.We have a Common Purpose that connects our diversified businesses and people. 4. Finally, Trust is at the heart of how we operate. How we’d like to work together As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy. Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome applications from all suitably qualified candidates. #uniphargroup