Director, Bank Relationship Management - Midwest

Job description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director, Bank Relationship Management - Midwest About your role: As a Director of Relationship Management at Fiserv, you will lead a team of Relationship Managers supporting a portfolio of financial institution clients. You will work across sales, product, solution consulting, and leadership teams to strengthen client partnerships, drive retention and revenue growth, and improve the overall client experience. Your leadership will help align client business objectives with Fiserv solutions while building a high-performing team and advancing strategic portfolio outcomes. What you'll do: Lead, coach, and develop a team of Relationship Managers responsible for client retention, revenue growth, contract renewals, and customer satisfaction across an assigned portfolio. Establish clear performance expectations and provide ongoing coaching, mentoring, and development support to strengthen team capability and readiness for future leadership opportunities. Partner with Relationship Managers and internal stakeholders to strengthen executive-level client relationships, address complex business needs, and support strategic account planning. Serve as an escalation point for critical client issues and drive timely resolution through collaboration with cross-functional partners. Drive achievement of portfolio goals related to revenue growth, retention, renewals, and customer satisfaction through effective account planning and pipeline oversight. Support contract negotiation and renewal strategies for key client relationships in partnership with sales, product, and solution consulting teams. Monitor team and portfolio performance using defined metrics to identify risks, improve processes, and enhance the client experience. Collaborate with senior leaders on business strategy, workforce planning, and initiatives that strengthen relationship management practices across the organization. Experience you'll need to have: 8+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for client retention, revenue growth, and strategic account oversight. 3+ years of experience managing and developing teams, including performance management, coaching, mentoring, and talent development. 8+ years of experience leading complex business discussions with executive stakeholders and managing strategic client relationships within financial institutions or related markets. Experience supporting contract negotiations, renewal strategies, and consultative selling activities across a portfolio of clients. Ability to analyze portfolio performance, interpret business trends, and use data to identify risks, opportunities, and action plans. Ability to communicate effectively through verbal, written, presentation, and executive-level communication across internal and external stakeholders. Bachelor's degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience leading relationship management or account management teams in the financial services or financial technology industry. Knowledge of core banking platforms and financial institution operations. Experience supporting community and regional financial institutions. Experience using customer relationship management systems such as Salesforce or similar enterprise platforms. How you'll work: This role requires use of a computer and audio equipment. Travel: This role require frequent travel (25%+). Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. Salary Range $82,700.00-$129,300.00 These pay ranges apply to employees in Minnesota. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.