Senior Meetings Specialist

Job description

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. POSITION PURPOSE Pharmaceutical meetings management is a constantly evolving and fast-growing area within the industry. Efficient meetings management and Health Care Professionals payments by the EMCOE team enables incremental business performance through empowerment of the team to simplify processes, technologies and develop local innovative solutions that will enhance the overall customer experience (both internal and external) at BMS meetings and events. By demonstrating a strong value proposition to the Commercial business EMCOE will be able to deliver sustained long term operational cost savings without compromising efficiency. The Specialist will be expected to support the implementation of key projects associated with the Events and Meetings Management Centre of Expertise (EMCoE) team and lead on smaller scale projects where appropriate. The role will provide multiple opportunities for process simplification, innovation and personal development. MAJOR DUTIES AND RESPONSIBILITIES Acts as an expert facilitator of Meetings & Events with respect to Health Care professionals and internal stakeholders, venue contracting and coordination of invitations, travel logistics, material preparation and budget management from event initiation through execution and close out. Accountable for own actions contributing to the execution of all events, in accordance with BMS Standard Operating procedures (SOPs) as well as statutory compliance requirements for the local market. Conducts due diligence across all activities. Develops and maintains strong relationships across the matrix environment, building alignment and strong communication with multiple internal and external stakeholders. Collaborates with other experts including the Meetings Management Business Partner, Strategy and Ops, Legal & Compliance, Global Expenditures, Global HCP, Congress & Meetings Management, and Business control, seeking advice where appropriate. Partner with other EMCoE Leads and the Cross Border Hub in order to ensure Cross Border activities are aligned and local transparency requirements are met. Proactively seeks opportunities for process simplification, seeks input and engages the support from multiple stakeholders. An expert facilitator on contract management, advising stakeholders on the HCP contracting process within the local market and cross border requirements. Supports driving the strategy for continuous improvement with standardization, automation and process simplification. Responsible for ensuring speed with escalation and resolution of issues relating to all aspects of meetings management and HCP payments Supports the meetings Management Business Partner with activities related to implementation of training in the local market, supports the development of training materials and maintenance of local market SharePoint site. KNOWLEDGE, SKILLS, and COMPETENCIES: Education/Experience Insight and experience of having worked in a sales/marketing environment or experience in a commercial customer facing role with a minimum of 1-2 years’ experience Business or technical undergraduate degree or recognised professional qualification Experience of leading and managing small to medium scale projects with complexity Experience in Contracting, HCP Payments, Event Management with internal stakeholders and the HCP transactions area Understands where to seek guidance and has a comprehensive understanding of internal compliance processes and external statutory code requirements across the local market, including transfer of value reporting in relation to HCP meetings and transactions and HCP tiering/payment rates Understanding of corporate infrastructure and deployment methodologies in order to drive continuous improvement Fluency in English Functional / Technical Demonstrated team orientated approach with examples of local leadership Demonstrated ability to work independently and effectively in an internal and external matrix environment, with strong interpersonal and influencing skills Strong written and verbal communication to facilitate relationships with peers and management Demonstrated ability to assess, escalate where appropriate and promptly resolve problems Demonstrated ability to apply strong quantitative and analytical skills to provide business solutions with a customer-centric focus Demonstrated ability to effectively manage own workload in line with business needs Proven ability to demonstrate an innovation mind-set, including simplification of processes Demonstrated high level of proficiency in using IT and online systems for managing processes and reporting purposes DEVELOPMENTAL VALUE Opportunity to directly impact customer experience Development of effective collaboration skills working across the matrix with a wide range of business partners Opportunity to develop Local leadership across own market Provide support for training and project implementation across own and other markets Develop the ability to effectively communicate, negotiate challenging situations and positively influence change Develop an expert understanding of the changing healthcare environment and the customers within it Opportunity to take ownership for specific processes and small to medium scale projects with involvement in complex activities Opportunity to work within a global or regional team, with technically and culturally diverse people If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to