Cloud Solution Architect Dynamics 365 India Karnataka Bangalore

Job description

Customer and Partner Success with Business Impact Drive customer and partner success by aligning Dynamics 365, Power Platform, and Copilot solutions to business outcomes, transformation priorities, and measurable value. Act as a trusted advisor to customers and partners, engaging with business decision makers, technical decision makers, CIOs, CTOs, CISOs, and other senior stakeholders. Guide customers on implementation strategy, architecture design, governance, operational readiness, adoption planning, and change management. Identify, escalate, and remove blockers that impact go-live, adoption, consumption, usage growth, or business value realization. Support customers in building secure, resilient, AI-enabled, cost-effective, and performance-optimized business application architectures. Provide technical and functional guidance across Dynamics 365 applications such as Sales, Customer Service, Field Service, Finance, Supply Chain, Project Operations, and Customer Insights. Advise on Power Platform governance, environment strategy, security, data loss prevention, lifecycle management, ALM, DevOps, and Center of Excellence practices. Deliver architecture reviews, technical validations, proof of concepts, pilots, solution assessments, and implementation advisory engagements. Work with sales, customer success, partner, engineering, and product teams to support strategic opportunities and customer transformation initiatives. Support partners in building repeatable solutions, industry offerings, implementation practices, and scalable delivery models around Dynamics 365 and Copilot. Lead technical discussions, architecture workshops, solution reviews, and executive-level conversations with customers and partners. Share proven practices across internal teams, technical communities, partner forums, and customer-facing events. Contribute to technical readiness, internal enablement, reusable assets, demos, reference implementations, and solution accelerators. Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent practical experience. 8+ years of experience in technology solutions, consulting, architecture, implementation, customer success, practice development, or technical advisory roles. Strong experience with Dynamics 365 or comparable enterprise business application platforms such as Salesforce, SAP, Oracle, or ServiceNow. Experience working in customer-facing roles with business decision makers, technical decision makers, IT leaders, implementation partners, and executive stakeholders. Experience delivering technical projects involving business applications, low-code platforms, integrations, automation, governance, or AI-enabled solutions. Ability to translate complex business requirements into secure, scalable, and adoption-ready technology architectures. 10+ years of overall experience in cloud technologies, business applications, enterprise architecture, consulting, or practice development. Hands-on experience with Dynamics 365, Power Platform, Dataverse, Power Apps, Power Automate, Power BI, Copilot Studio, and agent development. Experience designing Copilot, conversational AI, generative AI, autonomous agent, or AI-first business process automation solutions. Experience with solution governance, ALM, DevOps, environment strategy, platform administration, and operational excellence. Strong communication, presentation, stakeholder management, executive engagement, technical leadership, and partner collaboration skills. Dynamics 365 solution architecture and implementation advisory Power Platform architecture, governance, security, and Center of Excellence Customer success, value realization, adoption, and consumption growth Business process transformation and industry solution design Technical advisory, architecture design, and executive stakeholder engagement AI-enabled business applications, generative AI, and agentic AI scenarios Security, compliance, resiliency, performance, and operational excellence Partner enablement, technical leadership, mentoring, and community contribution