Power U 培训生-售后服务

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: ComOps Post Sales Support Manager __ Your role and responsibilities In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement. This role is contributing to the ELSP/ComOps/After Sales Service in China. You will be mainly accountable for:Resolve customer requests/complaints/disputes in time in service platform. Act as a product communication support expert within the team to assist in resolving customer communication-related product issues. Provide on-site service, including product commissioning guide and product failure troubleshooting. Apply replacement, return defective parts back to warehouse/factory, analyze defective reason and issue reports. Manage service provide for daily services and trainings. Qualifications for the roleBachelor's degree or above in Electrical Automation, Mechatronics or related disciplines. Familiar with common low-voltage electrical products such as circuit breakers, contactors, soft starters, etc. Understanding of common communication protocols: Modbus and Profibus Able to use software and communication protocols to establish communication with products and identify reasons for communication failures. Strong learning ability, communication ability and stress resilience You are at ease communicating in English. Proficient in using computer office software with AI literacy and capability in tool application More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.