Payroll Team Leader

Job description

We’re looking for a confident and organised People Support Team Leader to lead the day-to-day delivery of accurate and timely pensions services within our HR and Payroll Delivery team. Job title: Payroll Team Leader Job Description: We’re looking for a confident and organised People Team Leader to lead the day-to-day delivery of accurate and timely pensions services within our HR and Payroll Delivery team. This is a home-based role supporting customers across the UK, with responsibility for ensuring high standards of service delivery, compliance, quality assurance and team performance. Responsibilities Manage the day-to-day delivery of pensions services, ensuring work is completed accurately, on time and to a consistently high standard. Lead, support and develop a team of Pension Administrators, including managing workloads, providing day-to-day guidance, holding regular 1:1s and monitoring team outputs. Ensure processes, procedures, quality assurance and validation checks are in place and followed in line with pension scheme requirements, statutory obligations and relevant legislation. Manage submissions for LGPS and Teachers’ Pension schemes, including monthly and annual returns, quality checks and timely resolution of errors. Monitor team performance against service level agreements, individual targets and team objectives, addressing any concerns and ensuring consistent service delivery. Build and maintain strong working relationships with internal and external customers, ensuring queries and issues are resolved effectively and professionally. Use CRM dashboards and reporting tools to monitor workloads, track performance and provide updates to the management team. Maintain procedure manuals and training materials to support consistency, compliance and continuous improvement across the team. Lead or contribute to service reviews, process improvements, user acceptance testing, projects and forums to support service enhancements. About You Experience of iTrent or Oracle Services Cloud Experience supervising or leading an operational team, including supporting performance, development and service delivery. A strong customer service focus, with experience building effective relationships with internal and external stakeholders. Good knowledge of pensions processes, practices, policies and procedures, with the ability to interpret and apply these accurately. Strong numeracy, literacy, accuracy and attention to detail. Good ICT skills, including confidence using Microsoft Excel, Word and Outlook. Excellent written and verbal communication skills, with the ability to explain information clearly and professionally to customers, colleagues and stakeholders. The ability to prioritise, organise and manage workloads effectively, while remaining calm and focused under pressure. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. What’s in it for you? A competitive basic salary (Up to £33,000 depending on experience) Work from home 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you. Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent