Reporting & Product Analyst

Job description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Reporting & Product Analyst What does a successful Reporting and Product Analyst do at Fiserv? We are seeking an analytical, detail-oriented Reporting and Product Analyst to join the Financial Services team. The Financial Services team is responsible for improving merchant’s financial health: We create integrated payment solutions and build tools to help merchants manage their cashflow. In this role, you will sit at the intersection of data engineering, product strategy, and business operations. You will be responsible for translating complex product usage data and performance metrics into clear, automated reports, interactive dashboards, and actionable insights. Working closely with Product Managers, Engineers, and Business Stakeholders, you will help monitor product health, track user behavior, evaluate feature launches, and establish self-serve reporting tools across the organization. What you will do: Reporting & Business Intelligence Dashboard Development: Design, build, and maintain automated dashboards and self-serve reporting models in BI tools (e.g., Tableau, Power BI, Looker) to track key performance indicators (KPIs) such as adoption, engagement, retention, and conversion. Automated Data Delivery: Standardize and schedule weekly, monthly, and quarterly product performance reports for leadership and cross-functional teams. Data Quality & Governance: Audit and validate reporting pipelines to ensure data integrity, consistent metric definitions, and accurate tracking across systems. Product Analytics & Insights User Behavior Analysis: Analyze end-to-end user journeys, feature utilization, and funnel drop-offs using quantitative techniques (cohort analysis, segmentation, session tracking). Experimentation & Launch Tracking: Help establish baseline metrics for new feature releases, set up tracking specs, and analyze pre/post-launch performance or A/B test results. Ad-Hoc Analysis: Conduct deep-dive data investigations to answer pressing product questions, uncover root causes of unexpected metric spikes/drops, and identify growth or UX improvement opportunities. Cross-Functional Collaboration Stakeholder Enablement: Partner with Product Managers to translate business goals into measurable framework goals (e.g., OKRs) and define tracking requirements for development teams. Data Literacy: Train non-technical stakeholders on how to interpret dashboards and leverage self-serve analytics tools for daily decision-making. What you need to have: Experience: 4+ years of professional experience in product analytics, business intelligence, or reporting analyst roles within a software, SaaS, or tech-driven organization. Data & Querying Skills: Advanced proficiency in SQL (complex joins, CTEs, window functions) for querying large relational databases. BI & Data Visualization: Hands-on experience building and publishing production-level dashboards using Looker, Tableau, Power BI, or similar analytics platforms. Product Analytics Tools: Experience using event-based tracking platforms such as Amplitude, Mixpanel, Heap, or Google Analytics 4 (GA4). Communication: Strong verbal and written communication skills with a proven ability to present complex data insights clearly to non-technical stakeholders. Education: Bachelor’s degree in Business Analytics, Computer Science, Statistics, Finance, Information Systems, or a related field. Preferred Qualifications Programming Languages: Working knowledge of Python or R for statistical analysis, data manipulation, or automated scripting. Agile & Workflow Tools: Familiarity with Agile software development practices and tracking tools like Jira and Confluence. Data Warehouse Knowledge: Experience working with modern cloud data warehouses like Snowflake, BigQuery, or Databricks. How you’ll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. Visa Sponsorship You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Salary Range $100,000.00 - $165,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.