Quality Assurance Specialist

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Quality Assurance function is responsible for driving quality, consistency, and continuous improvement across business processes, operational activities, and service delivery. The team partners with cross-functional stakeholders to establish quality standards, enhance operational performance, and support scalable business practices through process optimization, project execution, and digital transformation initiatives. This position follows a hybrid work arrangement. The Quality Assurance Specialist is responsible for supporting quality assurance programs, process improvement initiatives, and operational excellence activities across the organization. This role partners with stakeholders to evaluate processes, identify opportunities for improvement, manage quality-related projects, and help implement automation and artificial intelligence (AI) solutions that enhance efficiency, consistency, and business outcomes. Primary Responsibilities: Develop, implement, and maintain quality assurance processes, standards, and documentation to support operational consistency and compliance. Conduct quality reviews and audits to evaluate adherence to established procedures and service level expectations. Analyze quality trends, identify root causes, and recommend corrective and preventive actions to improve performance. Evaluate business processes and lead initiatives focused on process optimization, standardization, and operational efficiency. Manage cross-functional quality improvement projects, including planning, stakeholder coordination, risk management, and execution. Develop and maintain standard operating procedures, work instructions, and process documentation. Identify opportunities to streamline manual activities through automation and AI-enabled solutions in partnership with business and technology teams. Monitor quality and project metrics, prepare reports, and communicate performance insights, risks, and recommendations to stakeholders and leadership. Required Qualifications: Bachelor's degree and a minimum of 2 years of experience in quality assurance, process improvement, business operations, project management, or a related business function. Experience managing projects involving multiple stakeholders and cross-functional teams. Experience creating, maintaining, and improving business processes, standard operating procedures, or quality documentation. Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word. Experience analyzing data, identifying trends, and supporting continuous improvement initiatives. Preferred Qualifications: Experience with automation platforms such as Microsoft Power Automate, Power Apps, UiPath, or similar technologies. Experience using artificial intelligence tools such as Microsoft Copilot, ChatGPT, or other generative AI solutions in a business environment. Experience with business intelligence and reporting tools such as Power BI, Tableau, or Looker. Knowledge of Lean, Six Sigma, Agile, Scrum, or Project Management methodologies. Experience working in regulated industries such as healthcare, medical devices, pharmaceuticals, or manufacturing. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.