Order Handling Manager

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Business Manager - Operations What we believe in At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Your role and responsibilities: In this role, you will lead the Order Handling function for the Indoor Circuit Breaker business, ensuring seamless execution of customer commitments while driving business performance. You will be responsible for order fulfillment, demand alignment, inventory optimization, and operational efficiency across the Order-to-Cash process. By partnering with key stakeholders across Sales, Planning, Procurement, Manufacturing, Logistics, and Finance, you will ensure sustainable growth, superior customer service, and continuous improvement through digitalization and process excellence. The work model for the role is: #Li-Onsite The role will support for the ABB India Ltd for Electrification Distribution Solution Business to be based at Nashik, India. You will be mainly accountable for: Ensuring achievement of established targets, including Days Inventory on Hand on finished goods, requested on-time delivery, and Net Promoter Score, by overseeing progress and defining improvement actions as needed. Leading the end-to-end Order-to-Cash process, ensuring timely and accurate order execution, and revenue realization. Building long-term and sustainable customer relationships, prioritizing tasks based on the defined criteria to ensure consistent customer satisfaction. Managing forecasting and demand planning alignment to improve business responsiveness, forecast accuracy, and capacity utilization. Demonstrating agility and timely decision-making in a fast-paced business environment to effectively manage changing customer demands, operational challenges, and business priorities. Leading and developing the Order Handling team while fostering a high-performance, Collaborative and customer-centric culture. Driving operational excellence through digitalization, process standardization, Lean Six Sigma (L6S), continuous improvement, and cost optimization initiatives. Qualifications for the role: Bachelor’s degree in engineering (full-time). MBA will be an added advantage 10-15 years of experience in Order Management, Supply Chain, Customer Operations, Demand Planning, Sales Operations, or related functions. Proven experience in leading teams and managing cross-functional stakeholders within a manufacturing environment. Strong knowledge of Order-to-Cash processes, forecasting, inventory management, demand planning, and customer fulfillment. Proficiency in SAP, Microsoft 365 applications, Power BI, and process automation tools. Strong leadership, analytical, collaboration, decision-making, and problem-solving skills. Excellent verbal and written communication skills in English, with the ability to effectively engage customers, stakeholders, and cross-functional teams. More about us: ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning