Associate Director, Patient Navigator Strategy, US Oncology, Marketing

Job description

Job Description The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team as we prepare for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, being developed through an alliance partnership. This novel product has the potential to redefine personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem. Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Support Program Strategy will be responsible for establishing the vision, strategy, and governance framework for the Patient Support Program (PSP) supporting an individualized therapy. This role will oversee the development and continuous evolution of hub services, enrollment and consent processes, affordability solutions, and case management capabilities designed to help patients successfully navigate a complex treatment journey. The Associate Director will translate patient support priorities into scalable program requirements, service models, business rules, and performance standards while ensuring seamless integration across reimbursement, affordability, patient navigation, and support services. Through close partnership with internal stakeholders and external vendors, this individual will drive the development of innovative, compliant, and patient-centered solutions that support patient access and overall patient experience. Key Responsibilities: Patient Support Program Strategy: Define and evolve the Patient Support Program (PSP) strategy, service model, and capabilities, including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows. Enrollment, Consent & Data Strategy: Design patient enrollment and multi-consent process that support participation in patient services programs, data collection, patient engagement, and treatment initiation. Hub strategy & Governance: Define brand-specific hub business rules, workflows, service requirements, and escalation pathways to ensure patient support capabilities are aligned to the unique needs of the therapy and patient journey. Affordability Strategy & Program Management: Develop and oversee the affordability strategy, copay program structure, and financial assistance solutions to reduce affordability-related barriers to treatment. Program Implementation: Partner with Patient Access Support Center of Excellence and vendors to translate program strategy into operational execution, ensuring services, workflows, and support capabilities reflect intended patient experience and business objectives. Vendor Strategy & Performance Management: Support vendor selection and oversee hub and affordability partner performance, establishing service expectations, performance metrics, governance processes, and continuous improvement plans. Program Analytics & Optimization: Establish performance measures and reporting requirements, leveraging patient and operational insights to identify barriers, optimize program effectiveness, and improve patient outcomes over time. Cross-Functional Leadership & Launch Readiness: Partner with Market Access, Patient Access Support Operations, Finance, Legal, Privacy, Compliance, Data & Technology teams to ensure compliant implementation, operational readiness, and successful execution of patient support and affordability programs. Education: Bachelor's degree or equivalent (BA/BS) MBA or equivalent preferred Required Experience and Skills: Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations, with experience spanning patient services, patient access, reimbursement support, affordability programs, or hub strategy Demonstrated experience designing, implementing, and optimizing patient support programs, hub services, affordability solutions, or patient access capabilities Strong understanding of the patient support and access landscape, including hub service models, payer dynamics, buy-and-bill reimbursement, medical benefit coverage, benefits investigation and verification, prior authorization, appeals, and patient enrollment requirements. Strong understanding of affordability program design, including copay program structures, financial assistance solutions, patient eligibility criteria, annual benefit limits, cost-share considerations, and program governance. Experience developing enrollment, consent, and patient data strategies, including programs involving patient support participation, privacy requirements, protected health information (PHI), and complex data management considerations. Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution. Excellent communication, collaboration, and stakeholder management skills, with the ability to influence decisions and build alignment across a complex matrix organization. Preferred Skills Experience supporting the commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities. Experience working directly with pharmaceutical hub vendors, patient support providers, specialty pharmacies, reimbursement support organizations, or affordability vendors. Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems. Required Skills: Adaptability, Adaptability, Campaign Management, Channel Partners, Clinical Care, Clinical Governance, Clinical Therapy, Customer Acquisition Strategy, Customer Insights, Data Analysis, Direct Marketing, Engagement Marketing, External Partners, Informed Consent, Market Development, Marketing Channels, Marketing Program Management, Market Research, Media Strategies, Medical Training, Oncology, Patient Assistance, Patient Engagement, Patient Management, Patient Support {+ 9 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $156,900.00 - $247,000.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An emplo