Clinical Application Specialist Radiology Ho Chi Minh City Ho Chi Minh City Vietnam

Job description

| --- | | | POSITION PURPOSE * The Applications Specialist is responsible for delivering clinical application excellence and customer support across Bayer's Radiology portfolio, including contrast media, injection systems, software solutions, consumables, and future innovations. * The role acts as a trusted clinical advisor to customers, distributors, and internal stakeholders by translating clinical needs into practical solutions that improve workflow efficiency, image quality, patient care, and utilization of Bayer technologies. * The position serves as a key link between customers and Bayer's commercial, medical, and service teams, ensuring successful implementation, adoption, and optimization of Bayer solutions while supporting business growth and customer satisfaction. * Location: Ho Chi Minh City or Hanoi (open to candidates in both locations). MAJOR TASKS AND RESPONSIBILITIES OF POSITION 1\. Clinical Applications Support and Training * Deliver product and clinical applications training to radiologists, radiographers, nurses, technicians, and other healthcare professionals on Bayer's Radiology portfolio. * Develop customers' understanding of contrast media utilization, injection protocols, workflow optimization, and best clinical practices. * Ensure users achieve proficiency in operating Bayer injection systems, software solutions, and related technologies. * Support customer onboarding and continuous education programs to maximize adoption and clinical outcomes. 2\. Customer Solution Development and Workflow Optimization * Assess customer workflows, operational challenges, and clinical needs within radiology departments. * Identify opportunities to improve efficiency, image acquisition quality, patient experience, and resource utilization. * Collaborate with customers to co-create practical solutions aligned with clinical and operational objectives. * Develop implementation plans and recommendations that generate measurable improvements in customer environments. 3\. Solution Implementation and Project Support * Lead and support implementation of new products, software solutions, and workflow improvement initiatives at customer sites. * Coordinate data collection, process assessment, and performance monitoring throughout implementation projects. * Provide ongoing guidance to ensure successful deployment and long-term sustainability of solutions. * Act as a customer point of contact during implementation and post-launch support activities. 4\. Cross-functional Collaboration * Partner closely with Sales, Marketing, Medical Affairs, Regulatory Affairs, Quality, Service Teams, distributors, and external partners to deliver a seamless customer experience. * Support customer-facing activities, product demonstrations, workshops, congresses, and educational events. * Contribute clinical expertise to commercial initiatives, customer engagement plans, and business opportunities. * Ensure customer insights and feedback are communicated effectively across relevant stakeholders. 5\. Customer Engagement and Relationship Management * Build strong relationships with radiologists, technologists, nurses, IT personnel, biomedical engineers, department managers, and hospital administrators. * Maintain a deep understanding of customer priorities, challenges, and future needs. * Position Bayer as a trusted solution partner by delivering high-quality clinical support and value-added services. * Foster long-term customer satisfaction and advocacy through consistent engagement and responsiveness. 6\. Knowledge Development and Market Insights * Stay updated on advancements in radiology, contrast media applications, imaging technologies, workflow solutions, and healthcare trends. * Gather and share market intelligence, customer insights, and competitive information with internal stakeholders. * Support the development of clinical best practices and educational materials. * Promote continuous learning and knowledge sharing within the organization. 7\. Compliance, Documentation and Operational Excellence * Maintain accurate documentation of training activities, implementation projects, customer support, and application reports. * Ensure all activities comply with Bayer policies, healthcare regulations, quality standards, and applicable industry requirements. * Support audits, product complaints, and quality processes when required. * Drive continuous improvement in applications support processes and customer service delivery. QUALIFICATIONS (Education, Skills, Experience and Personal Characteristics) * Bachelor's degree or higher in Radiography, Medical Imaging, Biomedical Science, Nursing, Healthcare Technology, or a related healthcare discipline. * Minimum 3 years of experience in radiology, medical imaging, healthcare technology, or clinical applications support, preferably within diagnostic imaging environments. * Strong knowledge of Contrast Media, contrast injection protocols, CT, MRI, IR and related imaging modalities. * Understanding of radiology workflow, patient care practices, imaging department operations, and clinical requirements. * Knowledge of PACS, RIS, radiology connectivity solutions, healthcare software applications, interfaces, and workflow integration. * Strong customer orientation with the ability to understand clinical needs and develop practical solutions. * Excellent presentation, communication, interpersonal, and training skills. * Demonstrated ability to build collaborative relationships across internal and external stakeholders. * Strong problem-solving skills, project coordination capabilities, and attention to detail. * Proficiency in English and Vietnamese, both written and spoken. * Ability to travel as required to support customers across Vietnam --- | ---|--- Application Period:| 1 Oct - 15 Oct 2026| Reference Code:| 882864 | Division:| Pharmaceuticals | Location:| Ho Chi Minh & Hanoi| Functional Area:| Marketing | Position Grade:| | Employment Type:| Regular | Work Time:| Standard| --- Contact Us Email:| | tam.nguyen2.ext@bayer.com| | | |