Customer Business Manager

Job description

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact You'll join Sales Operations, the team hyperscalers and strategic customers rely on to turn massive, fast-moving demand into predictable, well-executed business. As Marvell's customer footprint scales into the multi-billion-dollar range, this team is the connective tissue between what our biggest customers need and what Marvell delivers — protecting forecast accuracy, booking integrity, and executive trust at a moment when the stakes (and the volumes) have never been higher. What You Can Expect This isn't a back-office operations role — it's a seat at the table with some of the most important customers in tech. You will: Own the full customer demand signal and forecast, driving alignment across customer and Internal forecasts Be the operational nerve center for forecast accuracy, variance management, and revenue predictability Hunt down and close booking, backlog, and revenue gaps before they become problems Serve as the senior-level face of Marvell for day-to-day operational and business execution with your customer Lead executive forecast, demand, and business reviews — representing Marvell in rooms that matter Cut through supply, backlog, allocation, logistics, and delivery issues to keep commitments on track Partner shoulder-to-shoulder with Planning, Finance, Pricing, Legal, Supply Chain, and Sales to get things done Translate customer roadmaps and demand signals into internal plans Marvell can actually execute against Free up your Account Manager partners to focus on what they do best: winning the next design and the next growth wave ​A role at the center of the AI and cloud infrastructure buildout, with direct visibility into how hyperscalers plan and scale High-stakes, high-trust relationships — you'll be trusted with executive-level conversations from day one A fast-paced, high-growth environment where your decisions have real, visible revenue impact Deep cross-functional exposure across Planning, Finance, Supply Chain, Legal, and Sales A five-day-a-week, in-office culture at our Santa Clara headquarters — built for the kind of real-time collaboration this role demands, with no remote or hybrid option The chance to build scalable account management practices that will define how Marvell operates as it grows What We're Looking For 8+ years in sales operations, customer operations, or account management within semiconductors or complex B2B technology environments A track record of owning customer forecasts, demand planning, and revenue execution — not just reporting on them Sharp analytical skills, with the ability to turn data into insights ready for an executive audience A proven ability to influence cross-functional teams without formal authority Executive-level communication and presentation skills Strong business acumen and financial fluency Systems-level thinking across forecasting, supply chain, and revenue operations Comfort operating in ambiguity while juggling multiple complex workstreams A high-ownership, proactive problem-solving mindset Experience at, or supporting, a major hyperscaler strongly preferred Expected Base Pay Range (USD) 150,140 - 224,900, $ per annum The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions. This role is eligible to participate in Marvell's bonus and equity plans, including a new hire equity grant and annual equity refreshers, ensuring you are rewarded for your contributions and remain invested in the company's long-term success. Additional Compensation and Benefit Elements Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments. Our offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition. Highlights include an employee stock purchase plan with a 2-year look back, family support programs to help balance work and home life, robust mental health resources to prioritize emotional well-being, and a recognition and service awards to celebrate contributions and milestones. We look forward to sharing more with you during the interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com. Interview Integrity To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews. These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-JS22