Product Manager - Redline

Job description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Pico (including Redline Trading Solutions) fuels the global capital markets community by providing exceptional market data services and ultra-low latency trading technology. Redline delivers market data and order execution solutions that solve demanding latency and throughput challenges across equities, options, futures, rates, and FX—helping clients keep their trading platforms at the leading edge of performance. Job Title: Product Manager Department: Redline Product Management Role Overview: - This role is a hands-on people manager and cross-functional leader for the Redline Product Management team, operating as a true player/coach. The Manager will oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering, and Product Management. The role will also directly own and execute a portion of the team’s highest-impact work (e.g., key customer accounts/escalations, strategic deals/POCs, and priority product initiatives). The Manager is accountable for translating customer needs into a clear product direction, enabling successful revenue outcomes through field-facing technical support, and ensuring customer success and adoption of the products post-sale. The role requires strong technical depth, commercial judgment, and the ability to build scalable processes across the product lifecycle and customer lifecycle. Role at a glance – this role will focus on 50% Technical Account Management & Customer Success, 30% Sales Engineering, and 20% Product Management & People Leadership. Key Responsibilities: - People Leadership & Team Operations Manage, coach, and develop a team spanning Product Management, Sales Engineering, and Technical Account Management; set clear goals, expectations, and growth plans. Player/coach : Lead by example by directly owning high-impact discovery/requirements, strategic pre-sales engagements, and key customer accounts or escalations to unblock delivery. Establish regular customer health reviews and pipeline reviews with the team. Technical Account Management (TAM) & Customer Success Own the post-sales technical relationship for a portfolio of Redline customers, acting as a trusted advisor; run regular touchpoints (weekly/bi-weekly and QBRs) to track objectives, adoption, and upcoming needs. Provide front-line technical guidance and escalation management: best practices, configuration, performance tuning, troubleshooting, and coordination of fixes. Coordinate across Engineering/Production Services to resolve incidents; ensure timely communications, workarounds, and root-cause follow-up. Build feedback loops between customer learnings and engineering execution (bugs, feature requests, performance issues, exchange-driven changes). Sales Engineering & Pre-Sales Enablement Serve as senior technical partner to Sales: qualify opportunities, shape solution scope, and reduce technical risk. Lead customer discovery and architecture workshops; translate business needs into technical designs, and implementation plans (including sizing/performance guidance). Own and ex