SW Quality Engineer

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Infrastructure Engineering – Network Job Category: Scientific/Technology All Job Posting Locations: Yokneam, Haifa District, Israel Job Description: About Cardiovascular Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are seeking an experienced Software Quality Engineer to join our Product Complaints Investigations area at our Yokneam site. In this role, you will be responsible for leading and supporting software‑related product complaint investigations, analyzing trends, and driving quality and compliance improvements. Working closely with cross‑functional teams—including R&D, Software Engineering, QA, Compliance, Service, and Complaints—you will ensure that customer complaints are thoroughly investigated, documented, escalated when required, and resolved in accordance with applicable regulatory standards and company procedures. What You’ll Do Conduct software‑related product complaint investigations in collaboration with cross‑functional teams. Review, assess, and analyze complaint information to determine potential quality, safety, or compliance impact. Request and evaluate additional data (logs, configurations, test evidence, code analysis) as needed to complete investigations. Facilitate and support root cause analysis for software defects and customer complaints. Identify and escalate complaints with potential safety or regulatory implications. Document investigation results, root cause conclusions, and recommended corrective and preventive actions (CAPA). Analyze complaint trends and provide actionable insights to relevant stakeholders. Support continuous improvement of complaint handling and investigation processes. Ensure complaint investigations are performed in compliance with external and internal quality system requirements. Prepare and support internal and external audits related to complaint handling. Communicate findings, risks, and improvement opportunities to management and involved teams. Perform additional quality‑related tasks as assigned. Education & Experience BA degree or Practical Engineering diploma required (BSc – advantage). Experience in a medical device environment. Experience in software quality, software testing, or software‑related investigations – advantage. Prior experience with product complaints, defect management, or post‑market activities – advantage. Skills & Qualifications Strong understanding of software lifecycle and quality principles. Familiarity with complaint handling and investigation processes. Working knowledge of IEC 62304, ISO 13485, ISO 14971 (or ability to learn quickly). Experience with defect tracking and requirements management tools (e.g., Azure DevOps / VSTS, Polarion). High‑level English proficiency (written and verbal). Strong analytical and critical‑thinking skills. Excellent interpersonal and cross‑functional communication skills. High integrity, ownership, and attention to detail. Self‑motivated and able to work independently or as part of a team. Location & Travel Primary location: Yokneam site Travel: May be required based on business needs About the Role This position is part of the Software Quality / Complaints function within the Quality Assurance organization. You will play a key role in ensuring that software‑related customer complaints are properly investigated, risks are identified and addressed, and lessons learned are fed back into product and process improvements—supporting patient safety and product quality. Required Skills: Preferred Skills: Analytical Reasoning, Continuous Improvement, Data Savvy, Desktop Support Management, Detail-Oriented, Execution Focus, Human-Computer Interaction (HCI), IT Networking, Network Configuration Management, Network Design, Network Engineering, Network Management, Network Security, Process Oriented, Researching, Software Development Management, Technologically Savvy, Testing