Lead Engineer - End User Computing

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team We are seeking a visionary senior engineering leader to define and execute the strategy, architecture, and delivery of Allstate's End User Computing portfolio. This role is accountable for endpoint engineering, modern management, virtual workstations, device lifecycle management, digital employee experience, software delivery, print services, telemetry, automation, and AI-driven operational excellence. The successful candidate will lead multiple engineering teams, drive outcome-based delivery, develop technical talent, and partner across business and technology organizations to deliver secure, reliable, and frictionless digital workplace experiences at enterprise scale. Key responsibilities: Partner with the Lead Digital Product Manager (DPM) to define and execute the End User Computing vision, product strategy, investment priorities, service roadmap, and business-aligned outcomes. Lead and develop high-performing engineering leaders and teams responsible for end user computing services, fostering a culture of innovation, accountability, continuous improvement, and talent growth. Drive the transformation of the digital workplace through modern technologies, automation, AI-enabled capabilities, self-service experiences, and proactive issue prevention to enhance employee productivity. Oversee the engineering, delivery, and lifecycle management of Windows, macOS, ChromeOS, mobile devices, browsers, virtual workstations, software distribution platforms, hardware services, printing solutions, telemetry, and automation capabilities. Define enterprise device strategies, including hardware standards, user personas, lifecycle management, refresh programs, procurement recommendations, and the evaluation and deployment of end-user technologies and peripherals. Lead the architecture and delivery of secure, scalable, and resilient endpoint and virtual desktop services, enabling seamless access to digital workspaces from any location or device. Establish and advance Digital Employee Experience (DEX) capabilities through telemetry, AI-driven insights, monitoring, orchestration, automation, and experience management to continuously improve service quality and employee satisfaction. Manage modern endpoint management solutions, including device provisioning, configuration, compliance, software deployment, patching, and operational performance measurement through KPIs, KCIs, and experience metrics. Build and maintain strategic partnerships with key technology vendors, product management, cybersecurity, compliance, networking, support, and risk management teams to ensure engineering excellence, innovation, and business alignment. Champion secure-by-design practices, zero-trust principles, regulatory compliance, and operational excellence while leveraging automation, intelligent workflows, and data-driven insights to improve service reliability, efficiency, and support outcomes. Essential Skills: All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 7 years of experience in EUC engineering or related IT infrastructure roles. A minimum of 5 years of people management, talent development, coaching and mentoring. Proven experience leading multiple engineering teams and managers across diverse technology domains within a large-scale enterprise environment. Deep expertise in endpoint management - Windows/Intune, macOS/JAMF, mobile, browsers, VDI and DaaS, print, and endpoint security solutions. Experience operating within Agile and Outcome-Based Delivery (OBD) product organizations. Proven experience with software packaging and deployment tools (e.g., Intune, JAMF, MECM). Telemetry, reporting, scripting and automation skills (e.g., Nexthink NQL, Power BI/SQL, PowerShell, and Python). Familiarity with platforms like Nexthink, Intune Advanced Analytics, and ControlUp. Desirable Skills: Proven vendor management experience. Job Posting End Date: Monday 7th September 2026 #LI-TR3 #LI-Hybrid Skills Device Management, Endpoint Management, End User Computing, Performance Management (PM), Software Development Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture Why join us? Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey. We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive. What do you get in return? As well as receiving a competitive annual salary, our reward package includes: Corporate bonus scheme Pension scheme Annual performance-related pay reviews Life assurance and income protection Flexible working options Hybrid working Private medical and dental insurance Access to an employee assistance programme Discounted gym membership Two paid volunteering days each year Cycle to work scheme Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.