Clinical Solutions Manager

Job description

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting. The Clinical Solutions Manager (CSM) is a field-based clinical and technical expert responsible for providing best-in-class support to customers from pre-sales to post-sales activities, contributing to adoption and utilization of Cepheid diagnostic solutions. The role partners closely with Sales, Marketing, Customer Care, Customer Service, and other cross-functional stakeholders to deliver high-quality clinical implementation support, ensure successful instrument and assay deployment, and drive customer satisfaction and business growth. This position is part of the Commercial organization Iberia reporting to the Regional Sales Manager and will be remote in Spain. In This Role, You Will Have The Opportunity To Provide in-field technical and scientific support throughout the pre-sales stage with a strong focus on expanding the user base of Cepheid diagnostic solutions. Develop and maintain strong networks with clinicians and key stakeholders (e.g. Infection Control, Preventive Medicine, ID, ED, etc.) to drive engagement and adoption. Integrate Cepheid’s complete solutions and support customers through evaluation, implementation, and ramp-up to ensure a successful go-live. Provide technical direction and troubleshooting support for instrument operation, assay implementation, on-label evaluation, connectivity/LIS, and clinical workflows, in partnership with Customer Care and Technical Support teams. Deliver customer training, product demonstrations, tailored scientific presentations, and data analyses to support informed decision-making and successful adoption. Support sales strategy and revenue objectives by driving implementations, supporting key accounts, generating leads, and building strong networks with clinicians and key stakeholders across relevant medical and infection-prevention functions. The Essential Requirements Of The Job Include MSc or PhD degree in Biology or Molecular Biology, Clinical Laboratory Sciences subspecialty (Microbiology, Molecular biology), or Infectious Diseases. Minimum of 5 years of related work experience in the Spanish healthcare market, specially in point of care. Strong clinical and technical knowledge related to molecular diagnostics and laboratory workflows. Excellent communication skills and ability to deliver impactful trainings. Fluent in Spanish and English. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel up to 80% Must have a valid driver’s license with an acceptable driving record. Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Danaher Business System | Danaher The Danaher Business System (DBS) helps us innovate and deliver groundbreaking solutions. Learn about our framework and the DBS difference. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.