Service Administrator

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible. The Service Administrator is responsible for the accurate and timely execution and coordination of day-to-day service administration. The role supports service quotations, contracts, service orders, billing, service calls, Field Service scheduling, preventive maintenance, parts, warranty and repair activities, documentation, and service data in SAP and SFDC according to approved procedures. This position reports to the Service Manager, Korea and is part of the Service Team in Leica Microsystems Korea located in Seoul, Korea and will be an on-site role. In this role, you will have the opportunity to: • Own end-to-end service operations by coordinating customer requests, service delivery activities, and field service resources to ensure timely and effective customer support. • Manage service quotations, contracts, orders, and billing activities in SAP and SFDC to support revenue realization and operational efficiency. • Provide operational and administrative support to the Service Manager and Field Service Engineers while ensuring data integrity, compliance, KPI reporting, and continuous process improvement. The essential requirements of the job include: • Associate or bachelor's degree, or equivalent practical experience, with the ability to support service operations and administrative processes effectively. • Experience in service administration, customer support, order management, or related operational functions, with proficiency in Microsoft Office, particularly Excel. • Strong organizational, communication, and customer-service skills, with fluency in Korean, working-level English, attention to detail, and the ability to manage multiple priorities in a structured environment. It would be a plus if you also possess previous experience in: • Experience with SAP, Salesforce (SFDC), or similar ERP/CRM systems, including support for quotations, contracts, orders, billing, and service administration processes. • Ability to effectively coordinate with customers, Field Service Engineers, and cross-functional teams, preferably within aftersales service, medical devices, life science instruments, or healthcare equipment environments. • Experience supporting parts, logistics, warranty, or repair administration, with a continuous-improvement mindset and willingness to learn new systems and service processes. Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.