Field Service Engineer (Ophthalmology), Barcelona

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: Professional All Job Posting Locations: Barcelona, Spain Job Description: About Surgery Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Purpose: The Field Service Engineer, Ophthalmology is responsible for providing specialized technical service and support for ophthalmic surgical equipment used in cataract, refractive and Ocular Surface Disease (OSD) procedures. The role is based in Barcelona, covering areas with a strong installed base of ophthalmic medical devices, and requires close proximity to customers to ensure fast, high-quality technical support in operating room environments. This position plays a key role in maintaining optimal equipment performance, supporting surgeons and clinical staff, and ensuring high customer satisfaction. In addition, the Field Service Engineer contributes to the development of long-term customer relationships and the growth of service contract and service solutions business. The role operates within the European Field Service organization, working closely with the local Equipment Manager, Sales, and Clinical teams, with occasional travel within the EMEA region if required. RESPONSIBILITIES: Provide first-line on-site technical support for ophthalmic surgical systems, addressing customer issues in hospitals, clinics, and ambulatory surgery centers. Perform preventive maintenance, safety checks, troubleshooting and repairs in compliance with legal requirements, MDR/MDD regulations, and J&J service policies. Deliver, install, commission, and validate ophthalmic surgical equipment in operating room settings. Implement mandatory upgrades, performance improvements, and modifications across the ophthalmic installed base. Closely monitor system performance and proactively identify potential technical risks impacting surgical procedures. Customer & Clinical Environment Support Work directly with surgeons, nurses, and OR staff, ensuring equipment readiness for ophthalmic surgeries. Act as technical point of contact for key ophthalmology accounts in the assigned territory. Support critical customer situations outside the assigned territory when required, respecting local regulations. Collect and communicate customer feedback related to equipment performance and clinical usage. Reporting & Quality Perform all activities in accordance with J&J Quality Management System and regulatory standards. Maintain accurate documentation of installed base, service history, device files, and warranty tracking. Actively manage and drive the complaint handling process, contributing to continuous product improvement. Manage spare parts inventory, tools, and test equipment according to internal standards. Service Sales Support Proactively support the promotion and sale of service contracts, service packages, and upgrades in collaboration with Sales and Equipment Management. Identify opportunities for incremental service revenue through technical expertise and customer interaction. QUALIFICATIONS: Associate degree, Bachelor’s degree, or equivalent experience in: Medical electronics, Biomedical engineering, Electronics or electromechanics applied to medical devices or similar Field service experience in the medical device industry is highly valued. Strong preference for experience with ophthalmic, surgical, or OR-based medical equipment, such as: Cataract or refractive surgery systemsDiagnostic or imaging equipment used in surgical environments Experience working in hospital operating rooms is highly desirable. Fluency in local language and good professional level of English (spoken and written). Strong customer-facing skills and ability to work autonomously in clinical environments. Approximately 70% travel within the assigned territory; occasional short-notice travel within EMEA may be required. The role is based in Barcelona or Catalonia area Required Skills: Femtosecond Laser, Medical Technology, Operating Room (OR), Ophthalmology, Technical Thinking Preferred Skills: Analytical Reasoning, Business Behavior, Communication, Continuous Improvement, Controls Compliance, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Facilitation, Incident Management, Project Management Office (PMO), Report Writing, SAP Field Service Management, Service Request Management, Technical Credibility The anticipated base pay range for this position is: €34,700.00 - €55,430.00 Benefits: In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers. *This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.