Quality Auditing Analyst

Job description

Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications:Any Graduation Years of Experience:3 to 5 About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance and safety of the work performed by Trust and Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns. The Trust & Safety team, including quality assurance and responsible AI resources, does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, and proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious). You may serve as an important line of defense by systematically testing, evaluating and challenging AI systems to improve the integrity, quality, and safety of AI generated content. Therefore, any role supporting Trust & Safety resources needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? As a Quality Auditor, you will be: • Responsible for Quality Audits and safety of content ensuring service meets the client and org goals and standards of quality and responsible AI. • Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation or responsible AI scope. • Need to ensure timely quality and responsible AI insights are shared to drive process improvements. • Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels; improve prompt perturbation techniques for interrogating large language models • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, research and relay complex content issues to the • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making (approval/rejection) skills broader Trust and Safety team to optimize the team’s processes and increase efficiency Roles and Responsibilities: Role Details and Key Responsibilities:Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work. • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team • Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas. • Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance. • Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses. • Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy. Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by ap