Lead Sales Operations Coordinator / Quotes Representative

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Lead Sales Operations Coordinator / Quotes Representative at Thermo Fisher Scientific, you'll contribute to operational excellence and enhance customer experience across our commercial teams. This position connects sales, customers, and internal departments, ensuring smooth coordination of sales processes, specifically quoting. You'll manage product and customer data, optimize processes, and provide essential support to drive business growth and customer satisfaction. Working with systems like Salesforce.com, Oracle CPQ and ERP platforms, you'll maintain data accuracy, handle pricing updates, and coordinate cross-functional activities to enable seamless product quoting. This role offers the opportunity to contribute to continuous improvement initiatives while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. REQUIREMENTS: Minimum High School Diploma. Bachelor's Degree preferred 1- years of sales operations, customer service, or related business operations experience preferred Advanced proficiency in Microsoft Office suite, particularly Excel for data analysis Demonstrated expertise with CRM systems (especially Salesforce.com) and ERP platforms Experience using AI/Automation tools to improve processes and drive efficiency Experience using analytics and visualization tools (e.g., Power BI, Excel Pivot) to generate business insights. Strong analytical and problem-solving abilities with attention to detail Experience with workflow automation or low-code platforms (e.g., Power Automate, Salesforce Flow, Oracle CPQ automation) or demonstrated aptitude for learning automation technologies considered as a plus Ability to analyze operational data and recommend process improvements based on measurable outcomes. Project management and process improvement skills Clear written and verbal communication abilities Experience in cross-functional collaboration and stakeholder management Ability to work independently and prioritize multiple tasks Customer service orientation with focus on quality Experience with data management and maintaining system accuracy Capability to handle customer inquiries and resolve escalations Proficiency in building and maintaining customer/product databases Ability to prepare and deliver business reviews and presentations Understanding of pricing structures and contract management Serve as a trusted business partner to Sales, Pricing, Marketing, and Customer Care by providing operational insights, identifying trends, recommending improvements, and driving initiatives that enhance commercial success and effectiveness