DTC Order Triage Analyst 6437174

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: Order & Post-Purchase Operations Monitor daily DTC order flow across SAP, eCommerce platforms, and OMS systems, ensuring orders are processed, fulfilled, and closed on time. Track, triage, and resolve order exceptions (payment issues, holds, address errors, inventory mismatches, failed integrations). Support post-purchase operations including fulfillment, shipping, returns, and customer care workflows. Ensure alignment between SAP inventory levels, 3PL stock, and e-commerce availability. Coordinate with Customer Care to address order issues, delays, and stock shortages, ensuring timely customer-facing communication. Reporting & Analytics Track DTC order health, SLAs, operational KPIs, backlog trends, and fulfillment accuracy. Compile and distribute weekly reporting from Customer Care, 3PLs, and warehouse partners on escalations and critical issues. Analyze operational data to identify trends, risks, and efficiencies, presenting findings and recommendations to leadership. Support product demand and inventory planning processes, understanding cross-functional impacts on SLAs, stock allocation, and fulfillment. Process Improvement & Cross-Functional Support Act as a liaison between DTC, Supply Chain, Technical team (MSP), 3PL, and platform teams to ensure alignment on processes, reporting, and escalations. Collaborate with Sr. DTC Lead, Demand Manager, and Growth Strategist on operational initiatives and business projects. Participate in continuous improvement efforts to reduce operational friction, increase fulfillment accuracy, and optimize inventory usage. Contribute to out-of-stock management processes, including onsite messaging, forecasting support, and proactive mitigation. Support documentation creation for SOPs, workflows, and process maps. SAP & Systems Management Basic investigation and escalate SAP issues impacting order flow, stock availability, or reporting. Ensure SAP ↔ eCommerce ↔ OMS integration health through daily checks and exception monitoring. Participate in user acceptance testing (UAT), system enhancements, and platform updates. Role requires 5% on site. Basic Qualifications: 2+ years in digital commerce, order management, supply chain operations, or similar roles 2+ years of experience with operational reporting, KPI tracking, and issue triage Understanding of working in agile environments (daily standups, sprint planning, retro) 2+ years of experience working in enterprise environments with structured processes and deadlines Proficiency in Microsoft excel (formulas, pivot tables, lookups). Experience using Power Query, SQL, or similar data tools. Analytical ability with strong data interpretation and problem-solving skills. Able to collaborate with cross-functional teams. High attention to detail, accuracy, and process discipline. Highly organized, able to manage multiple tasks in a fast-paced environment. Bachelor’s Degree Preferred Qualifications: Knowledge of commerce platforms like Magento or SAP Commerce Cloud (Hybris) is a plus Testing background is a huge plus as this skill could be used to support UAT Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/13/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $25.00 to $35.00 dollars per hour Cleveland $25.00 to $35.00 dollars per hour Colorado $25.00 to $35.00 dollars per hour District of Columbia $25.00 to $35.00 dollars per hour Illinois $25.00 to $35.00 dollars per hour Maine $25.00 to $35.00 dollars per hour Maryland $25.00 to $35.00 dollars per hour Massachusetts $25.00 to $35.00 dollars per hour Minnesota $25.00 to $35.00 dollars per hour New York $25.00 to $35.00 dollars per hour New Jersey $25.00 to $35.00 dollars per hour Virginia $25.00 to $35.00 dollars per hour Washington $25.00 to $35.00 dollars per hour About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national or