Senior IT Manager

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior IT Manager About Your Role As a Senior IT Manager, you will lead a high-performing development team responsible for delivering and supporting critical mainframe applications that power essential business and client operations. You will combine strong leadership, technical expertise, and operational oversight to drive technology delivery, support strategic initiatives, and ensure operational excellence across a complex enterprise environment. What you’ll do: Lead, coach, and develop a team of mainframe developers, engineers, and technical analysts responsible for application delivery, production support, and platform stability Oversee the full lifecycle of technology initiatives, from planning and design through implementation, deployment, and ongoing support Manage team capacity, workload prioritization, resource allocation, and delivery commitments to ensure successful execution of strategic objectives Partner with business stakeholders, product owners, project managers, and application development teams to identify business needs and deliver effective technology solutions Drive operational excellence by monitoring application performance, production support activities, service levels, and delivery outcomes Ensure adherence to enterprise architecture standards, governance processes, security requirements, and development best practices Identify and mitigate delivery, operational, and technical risks while proactively communicating status, issues, and dependencies to stakeholders Foster a collaborative, inclusive, and high-performing culture focused on continuous improvement, innovation, quality, and customer satisfaction Experience you’ll need to have: 8+ years of experience leading software development or IT teams 5+ years of hands-on mainframe technology experience in MVS, CICS, COBOL, JCL, MQ, etc. 5+ years of experience in managing scope, schedule, budget, quality, risk and critical delivery management Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience Experience that would be great to have: Experience within financial services, banking, or card processing environments Experience managing application support, technology delivery, or operational teams Familiarity with project management methodologies, agile practices, and continuous initiatives How you’ll work: Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday This role requires flexibility to work overtime that may include non-standard hours and weekends This role requires use of a computer and audio equipment Travel: Approximately 0-5% travel off-site or to other office locations is expected Sponsorship: In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.