HR Shared Services Specialist

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeUnder the guidance of the HR Shared Services Senior Manager, this role supports Total Rewards Operations through a combination of project management, process improvement, and day-to-day benefits operations. The position serves as a key partner to the Total Rewards Operations team and may also collaborate with other HR teams and stakeholders as needed. This is a flexible role designed to support evolving business needs, contribute to regional and global initiatives, and help improve the employee experience through both strategic and operational work. Medtronic’s HR Shared Services team helps deliver HR support and services at scale by executing standardized HR processes, partnering with HR Business Partners and Centers of Excellence, and focusing on continuous improvement, innovation, and automation. You’ll join a team committed to supporting both our customers and each other, in a culture that values inclusion, learning, and growth. This role will have a flexible working model.Responsibilities may include the following and other duties may be assigned: Benefits Operations and HR Support Administer U.S. and other country health and welfare benefit programs, such as medical, dental, vision, life insurance, AD&D, FSA, HSA, and related offerings. Support employee enrollments, qualifying life event changes, terminations, and other benefits transactions. Assist with annual open enrollment activities, including employee communications, system updates, issue resolution, and audit support. Administer leave and disability programs, including short-term disability, long-term disability, and other time-off policies. Serve as an escalated resource for employee and manager inquiries related to benefits, leave, disability, and time-off programs. Partner with internal stakeholders and external vendors to research and resolve complex cases. Audit transactions and data to ensure accuracy, compliance, and timely processing. Generate reports and support compliance reviews, process documentation, and operational reporting. Maintain strong data integrity across HR systems and support routine system updates and process changes. Help improve service delivery by identifying opportunities to streamline work, strengthen documentation, and enhance the employee experience. Project Management and Continuous Improvement Lead and support continuous improvement projects within Total Rewards Operations, with a focus on automation, efficiency, and service enhancement. Partner with colleagues across HR Shared Services, Total Rewards, and other functions to identify process gaps and drive practical solutions. Oversee the day-to-day coordination of projects, serving as a liaison among project leads, team members, and key stakeholders. Monitor project timelines, deliverables, risks, and dependencies from initiation through implementation. Prepare status updates, track milestones, and support issue resolution to keep projects on course. Leverage cross-functional teams to evaluate, develop, and improve key business processes. Assess project challenges and recommend solutions that improve productivity, quality, compliance, and customer satisfaction. Support testing, issue tracking, documentation updates, and system enhancements related to HR processes and workflows. Contribute to a culture of continuous improvement by coaching others, sharing ideas, and promoting structured problem solving. Required Knowledge and Experience: Requires two years of experience with a high school diploma or equivalent or advanced degree with 0 years of experience Two years of experience Experience supporting employee benefits administration in a shared services or HR operations environment Fluent in English Strong project coordination and process improvement skills Ability to manage multiple priorities in a fast-paced environment Excellent attention to detail and strong organizational skills Strong communication and problem-solving skills Ability to work independently while partnering effectively across teams Experience supporting HR operations, benefits administration, or shared services preferred Experience with HRIS and benefits administration systems such as Workday preferred Strong Excel skills, including reporting, reconciliation, and data analysis preferred Exposure to testing, process documentation, or system configuration activities Hands-on experience administering U.S. benefits and leave programs, including ERISA, HIPAA, COBRA, FMLA, and ACA-related processes is advantageous Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).