TLALNEPANTLA CUSTOMER SERVICE SPECIALIST II MEX 54060

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview We are looking for a customer-oriented professional who enjoys working in a highly administrative and detail-driven environment. The ideal candidate will be comfortable managing multiple customer requests simultaneously, maintaining accuracy in systems such as SAP and Salesforce, and collaborating with cross-functional teams to ensure excellent customer service. This person will demonstrate patience, resilience, strong attention to detail, and the ability to remain focused while supporting customers across multiple regions. Job Requirements Key Responsibilities Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process. Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction. Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures. Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules. Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution. Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions. Support distributors and strategic customer accounts, collaborating with team members when account volume requires shared ownership. Maintain accurate customer, pricing, and order information within SAP, Salesforce, and other business systems. Communicate effectively with customers across the United States, Europe, and other international regions regarding order management and service-related inquiries. Investigate and resolve customer concerns related to shipments, invoicing, product availability, and delivery performance. Contribute to continuous improvement initiatives, process standardization, and operational excellence projects within the Customer Service organization. Ensure compliance with service standards, company policies, and business guidelines while delivering a positive customer experience. What your background should look like Required Qualifications Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or a related field preferred. 2-4 years of experience in Customer Service, Order Management, Inside Sales Support, Supply Chain, Logistics Coordination, or related functions. Experience managing customer accounts and resolving complex service-related issues. Strong understanding of order-to-cash processes, order management, and customer support operations. Experience working with SAP is required. Salesforce experience is preferred. Advanced Excel skills for data analysis, reporting, and order tracking. Advanced English proficiency required, both written and verbal. Experience interacting with international customers in a fast-paced environment is highly desirable. Previous experience in manufacturing, distribution, aerospace, industrial, or multinational environments is a plus, but not required. Key Competencies Customer Focus Sense of Urgency Attention to Detail Problem Solving Communication Skills Organization and Prioritization Accountability Adaptability and Learning Agility Ability to Work Under Pressure Cross-Functional Collaboration Teamwork Positive Attitude and Resilience Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork Job Locations: Posting City: TLALNEPANTLA Job Country: Mexico Travel Required: Less than 10% Requisition ID: 158060 Workplace Type: Hybrid External Careers Page: Customer Service Apply Now Start apply with LinkedIn Please wait... TE Connectivity Home Applicant Privacy Equal Employment Opportunity Cookie Consent Manager Other Policies TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved. Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube