Associate Product Analyst

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Your Role: Provide technical assistance to customers, thoroughly investigate issues reported for PTC's Product Lifecycle Management (PLM) solutions, with a focus on Windchill Workgroup Manager (WGM), and address related questions. Guide customers and partners on configuration, integration, troubleshooting, and best practices for Workgroup Manager and associated CAD/PLM environments following Quality Management Procedures Utilize PTC's case management tools to log issues, track status, and manage associated activities while adhering to service level objectives. Create, improve, and publish knowledge articles for reuse by customers, employees, and other key stakeholders. Collaborate with global support, services, and account teams to ensure customer issues are addressed effectively and efficiently. Participate in continuous learning initiatives, mentoring opportunities, and training programs to build technical expertise. Demonstrate a proactive mindset with the ability to independently take ownership of complex customer challenges and drive them to resolution. Identify and recommend product improvements, support process enhancements, and training opportunities for the broader support organization. Your Impact: You will be responsible for delivering world-class technical support services that accelerate customers' digital transformation journeys and maximize the value of their PLM investments. By providing technical expertise in Windchill Workgroup Manager, Visualization and related CAD integrations, you will help customers improve product development processes, enhance collaboration, and achieve their business objectives while ensuring superior customer experience. Your Team: The individual will be part of a highly skilled and collaborative global PLM Support organization, supporting customers and partners across multiple geographies. You will work closely with support engineers, services consultants, account teams, R&D, and Quality Assurance teams worldwide to deliver exceptional support for Windchill Workgroup Manager & Visualization solutions. The candidate will contribute to helping customers realize the full value of PTC's Product Lifecycle Management ecosystem by providing timely and effective technical solutions. Must-Have Skills: Bachelor’s or Master’s degree in Mechanical Engineering. 0-2 years of experience in technical support, enterprise software solutions, software development, or a similar technical environment. Strong analytical and problem-solving skills with the ability to investigate, document, and resolve complex technical issues. Experience supporting or implementing client-server architecture and/or multi-tier enterprise applications. Excellent verbal and written English communication skills with a customer-focused mindset. Ability to work independently while collaborating effectively within a global team environment. Strong documentation, organization, and case management skills. Should be ready to work in Night Shift Bonus: Experience in Windchill Workgroup Manager or 3rd party PLM/CAD systems (e.g. Catia, Solidworks, AutoCAD, etc.) Optional: Experience in Databases, Networking and Operating Systems. Why Join Us: Join a global team that is passionate about innovation and customer success. You will have the opportunity to work with world-class technology, collaborate with talented professionals worldwide, develop expertise in PLM and CAD integrations, and contribute directly to helping customers achieve their digital transformation goals. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."