Associate Border Security Analyst II

Job description

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Working in the Border Security operations space, the Associate Border Security Analyst performs the day-to-day operations on Firewalls, IPS and IDS platforms and Zscaler. Responsibilities: Perform day-to-day operational support of global network security infrastructure, including Palo Alto Networks firewalls, Panorama, Zscaler ZIA, ZPA, ZCC, Tufin and VPN technologies. Implement firewall and network security policy changes in accordance with established change-management, security, and operational procedures. Create, modify, troubleshoot, and remove firewall security policies, NAT policies, objects, services, and related configurations. Troubleshoot complex firewall, VPN, Zscaler, and network connectivity issues using firewall logs, traffic analysis, packet captures, and other diagnostic tools such as Tufin. Provide technical support for escalated network security incidents and problems, including identification of root cause and implementation of corrective actions. Monitor network security infrastructure and proactively identify configuration, performance, connectivity, and security issues. Work closely with network engineering, infrastructure, application, cloud, and security teams to resolve cross-functional technical issues. Participate in firewall and network security upgrades, migrations, maintenance activities, and technology implementations as required. Maintain accurate technical documentation, operational procedures, and configuration records related to network security infrastructure. Participate in after-hours, weekend, and emergency support activities as required to maintain the availability and security of global network services. Required: Bachelor’s Degree plus 2 years of related experience; Or Master's Degree with 0 years' experience. Respective years of experience in network engineering, network security, or firewall operations. Strong hands-on experience with Palo Alto Networks firewalls, including firewall policy creation, modification, troubleshooting, and maintenance. Experience with Palo Alto Panorama and centralized firewall management. Hands-on experience with Zscaler, preferably including ZIA, ZPA, and Zscaler Client Connector (ZCC). Strong understanding of TCP/IP networking, routing, NAT, DNS, VPN technologies, and network security concepts. Demonstrated ability to troubleshoot firewall policies, connectivity issues, VPN issues, and firewall infrastructure problems. Experience working within formal ITIL/change-management processes and enterprise change-control environments. Ability to analyze firewall logs, traffic flows, and other network/security data to identify root causes. Strong verbal and written communication skills, including the ability to explain technical issues and solutions to technical and non-technical audiences. Ability to work independently, prioritize competing operational issues, and participate in extended hours and/or weekend support when required. Preferred: ​​5+ years of experience in network engineering, network security, or firewall operations. Palo Alto Networks certification such as PCNSA, PCNSE, or PCSAE. CCNA or CCNP certification. CISSP certification. Experience supporting large global enterprise environments. Experience with firewall automation, APIs, Python, or other scripting technologies. ​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ This job is eligible to participate in our short-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html