Field Service Engineer, Baltics

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeJoin Medtronic as a Field Service Engineer - Cranial & Spinal Technologies (CST), Cardiac Ablation Sulution (CAS) & Robotics supporting customers across Lithuania, Latvia and Estonia. This is an exciting opportunity to work with cutting-edge technologies that help clinicians improve accuracy, efficiency and patient outcomes. You will support advanced solutions. If you enjoy solving complex technical challenges, working directly with customers and making a tangible impact on healthcare, this role offers a unique opportunity to develop specialized expertise within a global leader in medical technology. This is a remote, field-based position located in one of the Baltic countries, with regular travel across Lithuania, Latvia and Estonia and occasional travel elsewhere in Europe for training and business needs. You will work closely with Clinical Specialists, Sales teams, Technical Services colleagues and healthcare professionals to support the installation, maintenance and lifecycle management of Medtronic's CST, CAS and Robotics portfolio. The role combines hands-on field service activities with customer relationship management in a fast-paced clinical environment. Responsibilities may include the following and other duties may be assigned: Install, , maintain and repair Medtronic CST, CAS and Robotics systems in accordance with manufacturer procedures, quality standards and regulatory requirements Provide preventive maintenance, corrective maintenance, software assigned capital equipment Troubleshoot mechanical, electrical, software and network-related issues and coordinate resolutions with regional and global technical support teams Support new system installations, site readiness assessments, acceptance testing and customer handovers Accurately document service activities, technical findings, parts consumption and customer interactions within service management systems Maintain service tools, calibration equipment, spare parts inventory and other company assets Build strong customer relationships and provide professional technical support to healthcare professionals and internal stakeholders Required Knowledge and Experience: Bachelor's degree or technical qualification in biomedical engineering, electronics, mechatronics, robotics, automation or a related technical discipline Experience servicing capital equipment, robotics, imaging systems, surgical technologies or other complex electromechanical systems Strong technical troubleshooting skills across hardware, software and networked environments Ability to interpret technical documentation and service procedures Professional proficiency in English and at least one Baltic language (Lithuanian or Latvian) Valid driving license and willingness to travel extensively throughout the Baltic region Previous experience supporting surgical navigation systems, robotic-assisted surgery platforms, imaging technologies or operating room equipment would be advantageous. Familiarity with healthcare environments, regulated industries and field service management systems would also be beneficial. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Latvia: 33,040.00 EUR - 49,560.00 EUR | Lithuania: 36,647.72 EUR - 54,971.58 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).