Customer Contract Coord IV

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Customer Contract Coordinator IV will support Cardiovascular Contracting Operations for the U.S. business by executing contract pricing activities, supporting contract administration processes, and collaborating with internal stakeholders to ensure accurate and timely pricing implementation. This role plays a key part in supporting pricing and contracting operations by managing pricing loads, processing Letters of Commitment (LOCs), and maintaining a high level of accuracy and customer service. This is a remote position based in Bogotá, Colombia supporting the U.S. region. Responsibilities may include the following and other duties may be assigned: Execute pricing uploads for negotiated contracts from implementation through expiration to ensure accurate pricing is applied to customer orders Collaborate with Regional and National Contract Analysts to support contract and pricing operations activities Support contract administration activities, including LOC research, reporting, and documentation management Load and maintain customer pricing in the Vendavo system while ensuring accuracy and compliance with contract terms Review and process Letters of Commitment (LOCs) and associated pricing requests Communicate with contract analysts and internal stakeholders to resolve questions and support timely completion of work Participate in system testing, maintenance, and process improvement initiatives as needed Identify opportunities to improve contract processes, reduce discrepancies, and enhance customer satisfaction Required Knowledge and Experience: High School Diploma required. Bachelor's Degree is a plus but not required 1-2 years of experience in customer service, contract administration, pricing operations, logistics, data processing, accounts payable, or other back-office operational functions Fluent English (C1-C2) with strong written and verbal communication skills, as the role supports U.S. stakeholders and business activities conducted primarily in English Strong technical aptitude with the ability to quickly learn new systems and tools, combined with proficiency in Microsoft Office applications, particularly Excel Detail-oriented professional with strong analytical, problem-solving, organizational, and collaboration skills, capable of working effectively in a fast-paced environment Experience working with technical, contractual, or data-intensive information Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).