Data Product Service Delivery Manager

Job description

DON’T BE IN THE DARK ABOUT YOUR CAREER……. WE WANT YOU TO HELP US CREATE THE DIGITAL FUTURE OF OUR COMPANY Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability. We are currently recruitment for a permanent Data Product Service Delivery Manager position in either our Dublin of Sweden office. JOB PURPOSE The Mining Data & Analytics (D&A) team manages several data products shared across multiple divisions within Sandvik, as well as Division-specific data solutions and data rooms supporting the business’s analytical needs. The Data Product Service Delivery Manager will have a strong focus on the operational management and stability of these data products and changes which will be introduced. The role will work closely with the business, D&A teams, and other stakeholders to manage and coordinate service-related activities, including incidents, problems, escalations, and recurring operational issues. The role will be responsible for ensuring that issues are assessed, prioritized, communicated, and driven to resolution, while also identifying root causes and opportunities for continuous improvement. In parallel, the role will support the change intake and clarification of business requirements which impact wide range of data solutions, ensuring that operational needs and new requirements are appropriately prioritized and balanced. The overall responsibility is to ensure that D&A data products remain stable, reliable, fit for purpose, and continuously improved, while continuing to evolve in line with business needs. STRATEGIC RESPONSIBILITIES: Create and maintain the product roadmap. Define how the product is likely to grow. The product roadmap should evolve. It should be expressed in terms of objectives based on goals rather than features. It will align to Sandvik business strategy and reflect the priorities of the Business Value Streams. The product roadmap will require considerable liaison with stakeholders typically it will have a timeframe of more than one year. The roadmap will align to measurable KPIs. It will be sufficient to create feature epics and stories allowing the data product delivery manager to manage a backlog. Manage cross team backlogs and priorities on multiple data products according to defined business goals and costs. This also requires that the product backlog is ordered according to the overall business strategy. To ensure alignment, it may require early intervention regarding scope or velocity. The successful outcome of this task will be: Product sprints and allocations are in line with Portfolio Epic milestones. This task will require the use of: MS DevOps & JIRA, Sprints Board, data bricks. Create user stories that are simple enough to be written in a few minutes and easily understood. These may require associated non-functional requirements. The successful outcome of this task will be: The user stories describe end-to-end small playable bits of functionality. The user story is sufficient for a developer to deliver a product that satisfies the requirement. The user story has a clear definition of done and kept updated during development period. Manage and prioritize the backlog across new business initiatives and service operations, ensuring an effective balance between business-driven development, operational needs, incident resolution, and continuous improvement. Prioritize backlog items according to common backlogs across multiple systems where process teams will define priority and business value, service impact, and operational risk. Regularly review and remove outdated or low-value items, ensure stakeholders have appropriate visibility, and assess the quality and completeness of backlog entries. The successful outcome will be a clear, up-to-date, and actionable backlog that reflects both new business requirements and service operations, incidents, and improvements providing development and operational teams with clear priorities to work from. Manage service and operational stability by coordinating the resolution of issues affecting data products and ensuring timely communication with relevant stakeholders. Work closely with development, data, platform, and business teams to identify root causes, establish problems and assess business impact, and drive it through to resolution. Use ServiceNow to monitor, manage, and follow up on incidents and ensure that agreed service levels are maintained. DAY TO DAY RESPONSIBILITIES Work on a number of Data solutions and/or standalone solutions to help define and prioritize features based on business value and customer needs. Work in DevOps approach with aligned production and UAT releases. Present timelines and budgets for stakeholders and D&A team resource management. Work with the development team to split down work items into achievable actions for team with clear acceptance criteria. Collaborate with stakeholders to ensure that the product meets business requirements. Analyse reported issues and group them into problems to avoid duplicated issues and efforts from cross teams. Test solutions before launching to business stakeholders. Use data bricks to check data and help to support business questions. Continuously prioritize and adjust the product backlog based on feedback from stakeholders and customers. Monitor solution service and communicate incidents, convert them to problems and allocate resources for resolution. Analyse business change requests and help in preparing mappings. Lead ownership of issues and problems across multiple solutions to ensure it is clearly communicated and exposed for business understanding. Improve D&A service processes to manage and maintain data products from start to finish. Other adhoc duties as requested by your manager. KNOWLEDGE & EXPERIENCE Bachelor's degree in Computer Science, Engineering, Business, or a related field. 5+ years of experience in product ownership, project management, analysis or similar role. Strong leadership and communication skills to effectively manage a team and communicate with stakeholders. Excellent analytical and problem-solving skills to make informed decisions based on data and market trends. Ability to prioritize and manage multiple tasks simultaneously while meeting tight deadlines. Experience with scrum and agile methodologies and project management tools such as JIRA, Trello, MS devops or Asana. Experience with Power BI. Strong negotiation skills to effectively collaborate with cross-functional teams and external partners. Ability to adapt to changing priorities and requirements while maintaining focus on key objectives. Proven ability to manage and prioritize multiple projects. Familiarity with data warehousing development and methodologies. Ability to work effectively in a fast-paced, team-oriented environment. Comfortable with coaching and mentoring the team on Agile methods and product development best practices. YOUR PROFILE The SMR Data & Analytics team is moving towards Agile ways of working, and the Product Service Manager will play an important role in supporting the team in managing and continuously improving the operational services and converting problematic areas into new change requirements to avoid future issues. The role will focus on ensuring the stability, availability, and quality of data products by coordinating and driving incidents, problems, service escalations, changes and operational improvements to resolution. The Product Service Manager will work closely with business stakeholders, technical teams, and product development teams to understand operational challenges, assess business impact, agree on priorities, and ensur