IS Business Analyst – Identity & Access Management (IAM)

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Global IS IAM Process & Value Enablement Manager __ Your role and responsibilities We are looking for a Senior Business Analyst to support and enhance the Identity & Access Management (IAM) function within the Core IS Organization across multiple domains. The role requires a high level of autonomy, strong analytical capabilities, and proven experience in managing complex requirements and stakeholder landscapes. The successful candidate will contribute to process standardization, governance alignment, and the delivery of IAM-related initiatives. The work model for the role is: #Li-hybrid You will be mainly accountable for: Acting as a Business Analyst across the entire IAM domain, supporting multiple streams including process optimization, IGA, UAM, PAM, and CIAM Eliciting, analyzing, and documenting business and functional requirements for IAM-related initiatives Driving process analysis, improvement, and standardization across IAM services Creating and maintain high-quality documentation (process flows, requirements, user stories, acceptance criteria, etc.) Working with policies, standards, and procedures, ensuring alignment between business processes and governance requirements Collaborating with the IAM Compliance team to support audits, controls, and regulatory requirements Ensuring that IAM processes and solutions adhere to internal policies and external compliance standards Managing and refining product backlogs in Azure DevOps, ensuring clear prioritization and alignment with business needs Collaborating with technical teams to translate business requirements into implementable solutions Acting as a bridge between business stakeholders and technical teams, ensuring clear communication and expectation management Working closely with reporting teams to ensure availability, consistency, and traceability of IAM data and metrics Managing multiple parallel activities (“multi-threading”) while maintaining quality and timelines Qualifications for the role Proven, strong experience as a Business Analyst (BA), preferably in Identity & Access Management (IAM) environments Solid understanding of IAM concepts and domains, including IGA, UAM, PAM & CIAM Experience working with policies, standards, and compliance frameworks Experience with Azure DevOps (or similar tools) for backlog management and requirements tracking Strong skills in requirements engineering, documentation, and process modeling Ability to work with technical teams and understand basic technical concepts and system integrations Experience in supporting or coordinating projects up to medium size Strong stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences Familiarity with data and reporting concepts, with the ability to ensure data quality and traceability Excellent organizational skills with the ability to manage multiple priorities simultaneously Proactive, structured, and detail-oriented mindset Fluency in English (written and spoken) Nice to Have Experience in large, enterprise IAM environments Knowledge of IAM tools and platforms (e.g., SailPoint, Saviynt, CyberArk, Azure AD / Entra ID) Understanding of IT security and compliance frameworks Experience working in agile environments Practical knowledge of leveraging AI tools to improve efficiency and productivity (e.g., for analysis, documentation, or process optimization) Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.