Field Service Engineer

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionAre you ready to use your engineering expertise to transform pathology diagnostics and directly impact patient outcomes? A healthier future is what drives us to innovate. Within our Customer Support Chapter at Roche Diagnostics Mexico, we are dedicated to delivering cutting-edge diagnostic solutions that empower healthcare providers to deliver precise, life-saving answers. As a Field Service Engineer, you will play a pivotal role in ensuring the operational excellence and reliability of our tissue diagnostics and pathology platforms across top-tier medical centers. The Opportunity As an integral member of our direct Customer Support squads, you will maintain and troubleshoot high-complexity diagnostic equipment, ensuring zero disruptions in critical patient diagnoses. Execute scheduled installations, preventive maintenance, and corrective service on complex tissue diagnostic instruments in accordance with global quality standards. Diagnose and resolve electro-mechanical, hydraulic, pneumatic, and software-related technical issues to drastically minimize downtime. Partner cross-functionally with Application Specialists and Key Account teams to provide an exceptional customer experience for pathologists and laboratory leaders. Participate in international technical training programs (Europe/US) to continuously expand your technical capabilities and stay ahead of technology trends. Demonstrate high resilience and agility by managing emergency service requests, technical escalations, and weekend on-call coverage. Who you are You hold a Bachelor’s Degree (Titulado) in Biomedical Engineering, Bionic Engineering, Biotechnology, or a related healthcare-oriented engineering field. You bring 2 to 4 years of hands-on field service engineering experience troubleshooting complex electro-mechanical, hydraulic, or electronic equipment. You possess proven technical troubleshooting skills across hydraulic, pneumatic, electronic, and software systems. You have intermediate-to-advanced English proficiency (B2 minimum) to complete international certifications, read technical documentation, and collaborate globally. You demonstrate a customer-centric mindset, strong resilience, and superior communication skills to manage high-stakes conversations with clinical stakeholders. Preferred Prior field service experience within the healthcare, medical device, or clinical laboratory sectors. Direct technical knowledge of pathology, histology, or tissue diagnostic platforms. Exposure to digital pathology solutions or AI-integrated diagnostic workflows. Familiarity with agile methodologies and collaborative cross-functional frameworks. Relocation benefits are not available for this posting. Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.