Level 1 Support Technician

Job description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.  As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Purpose   of   the role Pico’s Level 1 Support Team  provide  critical front-line support across all aspects of Pico’s infrastructure. Working as a global team, the Level 1 Support team  are responsible for  the  pro-active  monitoring of Pico’s infrastructure, performing initial triage of alerts and inbound support requests, and the creation and assignment of support cases into the Level 2 operational support teams. This is a  client facing  role with a high-level of client  interaction  and the individual will  be responsible for  delivering a high quality of service and support to Pico’s clients. Besides your day-to-day activities, there will also be the opportunity to be involved with internal projects and initiatives. Responsibilities and duties  (include but not limited to) • Continuously  monitor  and respond to incoming events, incidents, and service requests in line with agreed operational procedures. <span data-ccp-props="{"201341983":0,"335559685":720,"335559737":1288,&am