Senior/Principal Support Engineer

Job description

As a member of Oracle's Global Product Support organization, you will deliver world-class post-sales technical support for Oracle Integration Cloud (OIC) and related Oracle Cloud technologies while serving as a trusted advocate for customer success. As a primary technical point of contact, you will work directly with both Japanese-speaking and English-speaking customers to troubleshoot complex technical issues, provide product guidance, and deliver timely, high-quality solutions. This role requires close collaboration with Oracle Product Development, Cloud Operations, and global engineering teams to investigate product issues, drive problem resolution, and improve the overall customer experience. You will also contribute to technical knowledge sharing, identify product improvements, and help ensure the successful adoption and operation of Oracle Integration Cloud services for enterprise customers across Japan and global regions.