New Delhi Sales Solution Professional 110019

Job description

We are seeking a highly motivated and customer-focused Unified Communications (UC) & Contact Center (CC) Sales Specialist to drive growth across India and the broader APAC region. The successful candidate will play a key role in identifying opportunities, developing customer relationships, and positioning end-to-end UC and Contact Center solutions that enable digital transformation and enhanced customer experience. This role requires close collaboration with cross-functional teams across multiple countries and engagement with enterprise customers and senior IT stakeholders throughout APAC. What you will be doing (Role Accountabilities) Key Responsibilities Drive revenue growth and pipeline development for Unified Communications / Contact Center solutions across India and APAC. Identify, qualify, and pursue new business opportunities while managing existing customer relationships. Position and articulate the business value of end-to-end UC and CC solutions, including voice and SIP-based services. Engage with enterprise customers to understand business challenges and develop tailored technology solutions. Deliver compelling presentations, workshops, and solution demonstrations to business and technical decision-makers. Build strong relationships with senior IT leaders, procurement teams, and key business stakeholders. Collaborate with sales, solution architects, product teams, delivery teams, and regional stakeholders to develop winning proposals. Lead commercial discussions, pricing negotiations, and contract support activities to successfully close opportunities. Coordinate with global and regional teams to ensure effective solution design and execution. Maintain knowledge of market trends, competitive positioning, emerging technologies, and customer requirements in the UC and CC domains. What you’ll need to succeed (Skills & Experience) Experience Experience positioning integrated UC, CC, and SIP voice solutions for enterprise customers. Demonstrated success in managing and closing complex sales opportunities. Experience working with multinational organizations and cross-functional teams across geographies. Exposure to managing customers in India and other APAC markets is highly desirable. 5 to 10 years of experience in sales, business development, or presales roles within the Unified Communications and/or Contact Center industry. Excellent customer-facing communication and presentation skills. Ability to engage confidently with C-level executives and senior IT leadership. Strong proposal development and business case creation skills. Commercial acumen with experience in pricing discussions and contract negotiations. Proven experience working with leading UC and CC platforms such as: Microsoft Teams Cisco Webex Genesys Zoom NICE CXone Five9 or similar platforms Education Bachelor's Degree in Engineering, Telecommunications, Computer Science, Information Technology, or a related technical discipline. BT Group’s Behaviours Customer First Prioritize customer needs in every decision and action. Challengers Challenge the status quo and bring innovative ideas to life. Committed Own outcomes and deliver with integrity. Clear Communicate openly and simply, ensuring alignment. Connected Collaborate across teams to achieve shared goals. About the role The Sales Professional (Product/Industry/Tech) supports enterprise business partnering with specialists for a designated product, industry area and technology, supporting with opportunity creation through the identification, generation, and delivery of a pipeline of sales opportunities for an industry portfolio. What you’ll be doing 1. Supports sales and go-to-market strategies for products and services that drive customer success and account revenues within defined segment. 2. Supports customer and industry relationships, contributing towards new sales activity in targeted accounts. 3. Contributes towards customer and partner feedback to aide product and services development. 4. Supports in the execution of a business plan strategy for defined accounts. 5. Supports the development of customer pipelines, deal orchestration and closing for the team 6. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the sales specialist function. 7. Supports in the implementation of ways to improve working processes within the sales specialist team processes. Essential Skills / Experience Desirable Skills / Experience Our Package Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention. We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market. With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with. If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment. Apply Now Start applying with LinkedIn Please wait... Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. ©BT Group 2026 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Pol