Customer Care Agent Travel With German English M F D

Job description

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. We are ONE of the 4 Global Service Delivery Centers that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts. KEY RESPONSABILITIES: Perform front office and back office activities (inbound and outbound calls); Claims Management (opening claims, analyzing information, follow up with all stakeholders for additional information-clarification up to task completion); Conduct examination and assessment of claims (online platform available for checking policy details); Communicate compensation decisions to clients; Payment Processing as per guidelines; Keep constant contact with HQ; Claims data maintenance in specific insurance IT Systems; Reporting activities, data controlling and reconciliations; Ensuring the other directives such as compliance, antitrust law, economics sanctions or anti-fraud Key Requirements: Advanced German level -minimum C1 Advanced English level -minimum B2 Experience in Service Industry - Insurance is a plus Excellent interpersonal and communications skills Claims data maintenance in specific insurance IT Systems; Ability to work with administrative and digital systems. Customer centricity Attention to details Proven track record of working and achieving targets Ability to handle and analyze large amounts of information Proactive attitude, team spirit AI and Machine Learning Utilized for predictive analytics and fraud detection.​ Artificial Intelligence (AI) General AI applications in customer service and claims processing.​ Business Intelligence Important for decision-making and strategic planning. Good MS Office skills The benefits we offer, besides our great way of living at work, are: Foundation: Monthly Budget on Benefit Plaform Subscription to private medical services provider Gift tickets for Easter and Christmas Health and Well-being: Additional vacation days based on seniority in AZP Corporate seminars You grow: Local and International Career opportunities 4 different Volunteering Teams you can be part of Wide training curricula All you can read with LinkedIn Learning & Bookster Attractive compensation package: Fixed salary compensation + performance bonus How we hire We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered. What we offer Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 104277 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent