Customer Support & Transportation Specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Support Manager __ Your role and responsibilities We are now looking for a Customer Support & Transportation Specialist at ABB Oy, Smart Power in Vaasa. In this role you will be responsible for coordinating global export shipments with needed export documentation included in collaboration with other factory functions and customers. Timely actions and accuracy are the core of this position, and you will also drive process improvements to support efficient supply chain operations. You will be mainly accountable for:Coordinating export shipments and ensuring on-time deliveries to customers worldwide Selecting and coordinating cost-effective transportation solutions based on customer requirements, delivery schedules, and business needs Managing export invoicing and ensuring compliant and accurate export documentation Collaborating closely with customers, freight forwarders, customs authorities, and internal stakeholders Resolving export-related delivery issues and contributing to the efficient logistics flow of the supply chain Owning Intrastat reporting and acting as the local subject matter expert Monitoring and analyzing transportation data and KPIs, identifying trends and root causes, and initiating improvement actions to enhance logistics efficiency and customer satisfaction Driving continuous improvement of export and logistics processes to enhance operational efficiency and service performance Qualifications for the role B.Sc. or M.Sc. level degree from a relevant field, for example international business Fluency in Finnish and English, both written and spoken Previous work experience from a similar transportation and/or logistic related role in export operations is crucial A collaborative and proactive approach, with a demonstrated ability to take ownership of operational issue resolution Experience of Incoterms and the impact of their differences on transportation and related responsibilities Previous experience with FISAP and transactions related to sales and distribution is seen as beneficial Benefits Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, and other wellbeing and family benefits. We have a hybrid working model. More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. If you have questions, please contact Customer Support Manager Niina Sorvali, tel. +358 50 3347627, best available Mon-Fri between 15-16 EEST. Apply for the position by September 21st, 2026. We look forward to receiving your application. #Li-Hybrid Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.